Founder @stephaniethum. #CX leadership and digital marketing from a practical perspective. Rarely posting on X. Find us on @LinkedIn.
Washington, DC
Joined October 2019
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There’s usually an #empathy gap between leaders who create the rules at work and the people who have to live by them. Here’s what that means for employee experience. t.ly/TNXCm #EmployeeExperience #CX #CustomerExperience
Congrats! 💥The secrets behind @CXPA_Assoc's 70k LinkedIn followers: cxpa.org/blogs/cxpa-admin/20……… #CXPA #CX #CustomerExperience #SocialMedia #LinkedIn
📷 Call for #CX papers! SAGE, the global publisher of scholarly books and journals, is working with authors to develop student-oriented #CX business case studies. Guidelines and templates: t.ly/uXKL
#customerexperience #AcademicChatter #phdlife
Wow, time flies! Do you remember when you joined X (Twitter)? I do! #MyXAnniversary
What is sludge? Why is it at the center of people’s experiences with government? #CustomerExperience #CX #CustServ #BookReview t.ly/ys8q
Call for #CX papers: SAGE is developing their 2024 collection of student-oriented #customer experience business case studies. Contributor guidelines: t.ly/uXKL #customerexperience #callforpapers #phdlife #phdvoice
The @SAGE_Publishing Customer Experience Series launch is official! 15 peer-reviewed #CX business case studies are now available to students and professors: sk.sagepub.com/cases/series/…
So much has changed about customer experience. But here’s a collection of 7 things that will never go out of style. t.ly/TPWG #CX #CustomerExperience
If we've learned anything about quiet quitting, it's that followers have more power than ever.
Why leaders should care about #followership now more than ever. t.ly/pl40 #CX #Leadership
There’s plenty of advice out there on digital transformation #leadership. Digital transformation #followership, on the other hand… not so much. Why leaders need to care about #followership now more than ever. t.ly/pl40 #CX #DigitalTransformation
Is better team #collaboration -- facilitated by better collaboration tools -- the secret sauce to better #CX? t.ly/vJZO #CustomerExperience
What is sludge? What does it have to do with customer experience? #CustomerExperience #CX #CustServ #BookReview t.ly/ys8q
5⃣ industry reports that track the customer and employee experience trends that matter most right now. t.ly/ienY #CX #CustomerExperience #EmployeeExperience
