@RoyAtkinson

Business Advisor | Industry Analyst | Writer | CEO #CX #tech #ITSM Podcast: Reach Your Do Point® https://xitter.cf/t.co/1s3CrrfhcV

 South Carolina, USA
cliftonbutterfield.com
Joined May 2009
  • Tweets87.3K
  • Following9.8K
  • Followers16.2K
4.5KMedia
AI and #CX from @iNeverArrive icmi.com/resources/2026/what…

What You’re Risking When AI Handles the Customer Interaction

icmi.com
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Update PHP for your website. malwarebytes.com/blog/bugs/2…

PHP2Shell: Why websites are going offline for emergency security updates

Websites are temporarily going offline as admins address two critical PHP flaws that could let attackers run malicious code on their servers.

malwarebytes.com
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Roy Atkinson retweeted
Thinkers360
@thinkers360Oct 6
Human+AI: Leadership with Real World Results buff.ly/kPDYqUa via @RoyAtkinson of @Trust_CB on @Thinkers360 #AI #AIGovernance #ITLeadership 📣 AI Expert? Get certified at Thinkers360: buff.ly/qs8g5f2
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Congrats RUS VER HAD #f1 #AzerbaijanGP
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I’m not sure what you are saying, @LeeJCarey
Lee James Carey
@LeeJCareySep 18
Mission critical redundancy does not mean having a pet in the home office. @RoyAtkinson
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Congrats ANT RUS VER #f1 #ItalianGP
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Roy Atkinson retweeted
Roy Atkinson@RoyAtkinsonAug 6
Marie Clark's desire was to help people. She reached her Do Point® when she knew she wasn't helping. Hear her story on Reach Your Do Point®. Full video: youtu.be/Uwr-fUpLVec?si=CjzQ… Audio only: iheart.com/podcast/966-reach…
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Congrats NOR ANT RUS #f1 #DutchGP
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Roy Atkinson retweeted
Lee James Carey
@LeeJCareyAug 20
Businesses have reset their ACDs from 1 800 GET-HELP to 1 800 GET-LOST. @RoyAtkinson
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Marie Clark's desire was to help people. She reached her Do Point® when she knew she wasn't helping. Hear her story on Reach Your Do Point®. Full video: youtu.be/Uwr-fUpLVec?si=CjzQ… Audio only: iheart.com/podcast/966-reach…
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Roy Atkinson retweeted
Stephen Mann@stephenmannAug 5
Agentic AI in ITSM: 5 Ways Agentic AI Is Transforming the IT Service Desk itsm.tools/agentic-ai-in-its… A new @itsm_tools article from Taylor Halliday of Ravenna #ITSM #AI #ITsupport #ITservicedesk

Agentic AI in ITSM: 5 Ways Agentic AI Is Transforming the IT Service Desk

How Agentic AI is transforming ITSM - autonomous IT service desks, ServiceOps, predictive automation, AI governance, and knowledge management.

itsm.tools
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Congrats NOR VER ANT #f1 #HungarianGP
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Congrats ANT LEC VER #f1 #BelgianGP
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Roy Atkinson retweeted
Annette Franz@annettefranzJul 17
BUILT TO WIN buff.ly/aBe2xPM What separates orgs that win from those that wander is a customer-centric culture: where customer needs and perspectives are woven into every decision, process, and behavior. This is a playbook for turning culture into competitive advantage.
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Roy Atkinson retweeted
Stephen Mann@stephenmannJul 8
Simplicity, Service, and the Discipline of Asking Why itsm.tools/service/ A new @itsm_tools article by @SophieDanby that shares key points from a conversation between Christian Nissan and @jour_civil #ITSM #service #ConversationswithGiants

Simplicity, Service, and the Discipline of Asking Why

Christian Nissen, lead editor of ITIL 4 DSV, on why we isolate capabilities, why service beats product, and what to learn first

itsm.tools
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Roy Atkinson retweeted
Annette Franz@annettefranzJul 6
Top 50 Global Thought Leaders and Influencers on Culture 2026 buff.ly/ZkopE37 Thank you @Thinkers360!
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Congrats LEC RUS HAM #f1 #BritishGP
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Congrats RUS VER ANT #f1 #AustrianGP
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Congrats HAM RUS NOR #f1 #BarcelonaCatalunyaGP
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Congrats ANT HAM HAD #F1 #MonacoGP #FestivalOfPenalties
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