Distinguished Engineer | Experienced IT and Software Architecture Leader | Speaker, Teacher, Mentor
USA
Joined February 2009
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@AskCiti @Citi, we're now at 25+ minutes. #badcx #badcustomerservice #citidoesntcare
@FTC is this acceptable?
From reporting your rental stolen(npr.org/2022/12/06/114099867…) to an AI gotcha system for
damage (linkedin.com/pulse/1-rule-de…), it seems like a good idea to avoid @Hertz for awhile.
I know it’s a small thing, but it would be nice to have our recyclables picked up within a day or two of schedule. We called for service last night, but no joy in Mudville today. @CityOfFriscoTx
@ATTBusinessCare @ATT, you sent me a phone that has clearly already been opened. The box was in this configuration inside the shipping box.
@Apple #badcx #poorservice #badservice
@ATTBusinessCare @ATT, further, they do not have this phone in stock. I’ll ask this here. Why couldn’t you just ship another phone with a return label for the original phone?
#badcx #poorcustomerservice #badcustomerseevice
@ATTBusinessCare @ATT I’m now into this for nearly two hours. I have the store agent arguing with the phone agent over process. Then she put us on hold and completely ignored our responses to her after coming off hold and hung up on us (I could hear my ‘echo’ on the line).
Is #customerservicefail the reason for "unusually high call volumes" and wait times of over an hour?
If @ATTBusiness was an ambulance service, hospitals would be unnecessary.
Now I’m waiting over 20 minutes. This is not “shortly” as the hold drone says.
@TMobile what can you do for me?
@HomeTownTix, what gives? I make a purchase, the app pukes, sends me an email and the link to the tickets is broken. (1/*)
After 22 minutes of waiting, a clearly harried CSR answered. The message to me: "Try the link tomorrow morning and see if it works. If it doesn't call us back." (5/*)