We are returning in 2023! If you have any ideas about themes or locations for our conference, contact us on [email protected]
United Kingdom, England
Joined June 2018
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After yet another successful event, we'd just like to say a massive thank you to all of our speakers, staff and delegates who made it a special day, talking about some very important topics within the sector! Now, to decide if we're having a #DSSC20? 😉 #UKHousing #DSSC19
We're looking forward to seeing how the housing sector moves forward our digital self service and what topics we can approach in 2021! Also, if you have any ideas for venue or location, we would love to hear! Please email us at [email protected] 👍 #UKHousing
The Digital Self Service in Housing Conference is going to be returning in 2021! Although we would love to be hosting the event this year, the times are not on our side, so thought it would be best to hold off until 2021. #DSSC21 #ukhousing
Great news! Thanks to everyone who attended the conference this year and contributed to this 🙌 #UKHousing #DSSC19
Great to see our donation from @SelfServDigital to the @AnthonyNolan charity is paying off, another 12 potential donors added to the stem cell register!
Digital Self Service in Housing Conference 2023 retweeted
Spot on Emma, good self-serve design feedback & suggestions are gold dust, to achieving practical channel shift 👍
#DSSC19 – at Oxford, England
Digital Self Service in Housing Conference 2023 retweeted
Interesting section on UX - something Housing needs to get much better at imo. I’m sure @OmarHafod and team have some good ideas on this. #DSSC19
Digital Self Service in Housing Conference 2023 retweeted
Great to hear your Radian Journey at #DSSC19 this afternoon
I enjoyed mine too, and the good chat over dinner. Looking forward to sharing @radiangroup Dynamics journey tomorrow.
Digital Self Service in Housing Conference 2023 retweeted
“Alexa, what time is my repair appointment” #DSSC19
Digital Self Service in Housing Conference 2023 retweeted
Self-service is the way ahead and creates a better #CustomerExperience but Ryan Ward from @Optivo says we must also be aware of the (few) drawbacks #DSSC19 #DigitalHousing #SocialHousing
Digital Self Service in Housing Conference 2023 retweeted
‘Constant Delight’ - not anything to do with Tantric sex
More to do with having something workable in #SocialHousing from iteration 1, from zen master of Customer Insight, Home Group’s Karl Dickman #DSSC19
Digital Self Service in Housing Conference 2023 retweeted
Great insight from @Rich_HSHomes about using Alexa for customers and making support available 24/7, and using this feedback to improve customer service #DSSC19
Digital Self Service in Housing Conference 2023 retweeted
Great sandwiching some Kool and The Gang, between getting your #SocialHousing rent balance & logging a repair.
Should be almost mandatory IMHO
#DSSC19 #Alexa #SelfService
Digital Self Service in Housing Conference 2023 retweeted
Voice input will overtake keyboard input for customer services over the next 5 years says Colin from 3C #DSSC19
Digital Self Service in Housing Conference 2023 retweeted
Customer research is essential in the UX design process but don’t ask for suggestions if you’re not going to do anything with them or you risk losing their trust says Camilla Busbridge from @activehousinguk #DSSC19 #UX #CustomerExperience
Digital Self Service in Housing Conference 2023 retweeted
#StopCollaborateAndListen 👍🤣💯
Got lots of food for thought today thanks @SelfServDigital and thanks to all the great speakers #DSSC19
Feel your customers’ painpoints, collaborate and listen, and iterate - three key user experience principles to live by from Karl Dickman, UX guru with @homegroup #DSSC19 #CustomerExperience #SocialHousing
Digital Self Service in Housing Conference 2023 retweeted
Finally home after a long journey back from Oxford attending @SelfServDigital with @gavinh_yh . Good to see some old and new faces and connect with people who have out of sector experiences too. Well done to all the speakers, hoping to push myself to do this next year 🙌
