Are you guilty of Lazy Listening? #customerservice #cx customerthink.com/service-re…

Proud to be in this field for over 30 years alongside some pretty amazing people! #CXDay #CustomerExperience #customerservice

How a $2.72 Credit Card Balance Cost a Bank Nearly $1 Million beldinggroup.com/how-a-2-72-… #customerservice #cx

Can employees deliver WOW customer service every time? Ummm... no. Here's why: beldingtraining.com/wow-cust…

I've heard people say this too often over my career... beldingtraining.com/the-idio…

Something is very wrong in the world of CX. We either have to admit that it will never live up to its billing, or that most of us just aren’t getting it right. Here's the problem. beldinggroup.com/why-custome… #cx #customerexperience

So excited that @jeanniecw book just came out. WOW. I can't recommend "Experience is Everything" enough! amzn.to/4d3z6mL #cx #customerexperience #customerservice

Customer service training isn't a 'nice-to-have any more beldingtraining.com/customer… #customerexperience #customerservice #CX

Great insight from Jessica Stillman @EntryLevelRebel. Scientists Reviewed 183 Studies to See What Works Best to Boost Happiness. The Results Will Surprise You  inc.com/jessica-stillman/sci… #happiness #success

Ask yourself, “What is the cost of not making a decision?” Indecision has its own consequences

ROI is a big thing for. But I'm always surprised that companies don't blink at spending millions to protect their assets, but don't see their loyal customer base as one of those assets customerthink.com/the-roi-of… . #customerservice #cx #customerexperience

#sens Sky isn't falling yet. 50 games-56 pts - 3. That was with Merri & Forsi. We're only 3 pts and 4 goals behind last year. ( when we lost 5 of 7 in Feb). Win 2 games, score +4 and we're in the hunt. Everyone breath.

#4 Customer Service Story from 2025! Kam & Tim Bowles had to leave the plane because of a lost passport - and lose their their trip of a lifetime. Then a @Delta employee came running down the hall to tell them this: beldingtraining.com/the-top-… #customerservice #cx #Top10

#3 Customer Service Story from 2025! She cared about the fifth grader who kept asking questions on her bus. She answered all of them – then took it to another level. 10 Years later, this is what happened beldingtraining.com/the-top-… #customerservice #cx #Top10

#2 Customer Service Story from 2025! When I start my own subway station, Rodney is going to be the first person I hire. He spreads kindness because people should “sprinkle that stuff all over. Kindness is free.” beldingtraining.com/the-top-… #customerservice #cx #Top10

#1 Customer Service Story from 2025! Amazing! USPS driver chases a runaway postal truck on foot, catches it, stops it, then tends to a coworker in the middle of a heart attack? That is NOT an average postman man story! beldingtraining.com/the-top-… #customerservice #cx #Top10

#Top10 Customer Service Story from 2025: Ice Cream to the Rescue! customerthink.com/the-top-10… #customerservice #cx