"Efficiency" & "productivity": two terms that we often confuse. As a result, we may struggle to address the problems we face because they focus on different problems with different solutions. High efficiency does not mean high productivity. We can create highly efficient processes, but if people aren’t motivated to do the work or following procedures, they won’t produce results quickly. High productivity does not mean high efficiency. We can have the most highly skilled & connected people, but if they are drowning in operational processes & red tape, they won’t produce results quickly. If we understand the different approaches they require, we can maximise both efficiency and productivity: ehandbook.com/productivity-e…. By Avi Siegal on @Medium.