Ms. Ife

Hello @JumiaNigeria, I am formally challenging your decision to cancel Order No. 1389655826. You published a voucher code on your official X account, invited customers to use it, and your platform accepted it. I successfully completed checkout, received an order confirmation and my order was marked "Waiting to be Shipped. You subsequently deleted the promotional tweet and cancelled my order without providing any explanation. I did not manipulate your platform, manufacture a voucher or violate any promotional conditions communicated to customers. I simply used a promotion published by your verified account which you made a prior notification. This raises serious concerns about fair trading practices and consumer protection under Sections 123, 124 and 128 of Nigeria's Federal Competition and Consumer Protection Act 2018. I have preserved the evidence, including the original promotional link, screenshots, order confirmation and cancellation notification. I am demanding an explanation, reinstatement and fulfilment of my order. I am also escalating this matter to the @fccpcnigeria and reserve my right to pursue appropriate legal remedies. Being a longstanding customer who has spent nearly ₦2 million on your platform, this treatment is particularly disappointing. I expect a proper response, not an automated apology. original post link : teapawt.org/JumiaNigeria/status/21… voucher code : kjbfx4cbd