I'm very sorry about that, we're available from 8am and do our best to get through any requests as quickly as possible, as well as follow up on queries sent to other teams. If you're still waiting on an update, please DM your order information, I can take a look into this for you

Hi there, I'm sorry to hear this. If you'd like to email us at [email protected] with your order info, we'd be happy to help.

Hi Julie, I'm so sorry to hear this. Please send us a DM with your order info or email us on [email protected] and we'd be happy to take a look into this for you.

We sincerely apologise. Our team is looking into this for you.

Hi Chris, I am ever so sorry to hear this has been your experience. Please reach out to us at [email protected] so we can look into this for you.

I am ever so sorry to hear this. Kindly reach out to our customer services so we can look into this for you.