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Melbourne
Joined April 2009
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We have resolved the issue impacting email responses to customer support tickets and apologise for any inconvenience caused.
In the interim impacted customers may be able to view ticket responses via their billing portal. (2/2)
Some customers with open support tickets may not be receiving email replies. We're currently investigating and hope to resolve soon. (1/2)
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WordPress 4.7.1 Security and Maintenance Release wordpress.org/news/2017/01/w…
The Exchange OWA error has been resolved. Please contact our service desk if you continue to experience any issues.
Some customers may see an error when logging in to their Exchange mailbox via OWA. Our techs are currently investigating.
Some emails sent via our Exchange platform and to our service desk may be delayed. Technicians are investigating the issue.
Running WordPress? Version 4.7 has been released - update now to secure your site and take advantage of the latest features.
Some customers may be unable to register, renew or manage domain names. We're investigating and will update shortly.
And, of course, that should be "clearing the backlog". Let's blame autocorrect. teapawt.org/Uber_Status/status/798…
Good news everybody! We've corrected the issue with .au domain management. We're currently clearly the backlog however all should be (1/2)
Some customers may not be able to register, renew or manage .au domains at this time. We're investigating and will update shortly.
We are currently experiencing a Service Degradation surrounding a number of Services. Our Level 3 are are already working on a resolution.
The Network Service Degradation has been rectified and services should be restored in the next 10 to 15 minutes.