PokerStars Support

Hi there, thanks for reaching out! Since you're not currently following Stars Support, we're unable to send you a direct message. Please follow us and send a DM again so we can assist you further. Thank you for your cooperation — we look forward to helping you!^AR

Hello! We’re sorry to hear about your experience and understand your frustration. If you would prefer not to contact us via DM, you can reach our Support Team directly through the Help > Contact Us section on our website, where they will be happy to assist you with your query. Thank you for your patience and understanding.^AR

Hi Lance, thank you for bringing this to our attention. We are sorry to hear about your experience. We have sent you a direct message for further assistance. Kindly check your inbox at your earliest convenience! Regards, ^LD

Hi Glen, thank you for bringing this to our attention. We regret the inconvenience you are experiencing and are here to help. We have sent you a direct message for further assistance. Please check your inbox at your earliest convenience. Thanks! Regards, ^LD

Hello, thank you for bringing this to our attention. We are truly sorry to hear about your experience. Please do not hesitate to follow us and send a DM for further assistance. We are here to help! Regards ^LD

Hi Justin, thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. We have reviewed your case and provided additional information by Direct Message. Kindly check your inbox at your earliest convenience. Regards, ^LD

Hi Justin, thanks for reaching out. Before we can help you with your query, we need to find your account. Please send us the following details via DM: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP

Hi there, thank you for reaching out! We've sent you a DM with more information, please check your inbox to follow up. Thanks for your preference 😊 ^AT

Hi Sean, thanks for reaching out! We've sent you a DM with more information, please check your inbox to proceed. Your preference is much appreciated, have a nice one 😊 ^AT

Hi Joe, thank you for getting back to us. Please accept our apologies if our previous message has caused any confusion. We are sorry you had a bad experience with the email replies. If you still need help with that we would be happy to look into it, but in order to do so we need your account details. Hence, the request from our previous message. Thank you for understanding. We remain available at your convenience. Hope you have a nice day.^AP

Hi Joe, thanks for reaching out. We are sorry you are facing some issues. Before we can help you with your query, we need to find your account. Please send us the following details via DM: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP

Hi Daniel, thanks for the reply. Please send us a DM with your answers. Thank you.^AP

Hi Daniel, thanks for reaching out. You have to option to withdraw your account balance. Before we can help you with your query, we need to find your account. Please send us the following details: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP

Hi Jamie, thanks for reaching out, and sorry to know about this! We've sent you a DM with more details, please check your inbox. Thank you ^AT

Hello. We’re currently experiencing a general issue affecting our games, and our team is aware of the situation and working to resolve it as soon as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to get everything back to normal. Thank you for your understanding. Regards, ^SL

Hi Jonathan, thanks for reaching out! We've sent you a DM with more information, please check your inbox. Thank you ^AT

Hi there, since you are not following StarsSupport, we are unfortunately not able to send you DM. Please follow us and DM once more for further assistance. Thanks! ^AT

Hi there. Thank you for your message. Due to recent regulation changes, access to our platform, and all our products (including Play Money games), are no longer available in Alberta since October 13, 2026. Regards ^DA

Hi there, thank you for your message. We have sent you a DM, please check your inbox. Thank you. ^DA