@MassMarkets #BPO

From all of us at Team MCI, Happy Birthday and MANY YEARS, BOSS @AnthonyMarlowe! 😎

MCIBPO.COM Taps Former FEMA Executive Mark Misczak as President; Spins Out Tier-5 AiCX.com Division --> Full Article View article

MANALAPAN, Fla., Nov. 27, 2025 (GLOBE NEWSWIRE) -- MCIBPO.COM announced the appointment of Mark Misczak, CEM, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately. Misczak, a well-known and expert Certified Emergency Manager (CEM), brings 35 years of senior/executive-level experience in federal disaster policy, citizen and customer experience (CX), automated call center services (ACCS), staff augmentation, program design, implementation management, and government-contract operations. Misczak will be instrumental in expanding MCI’s public-sector business division, MCI Federal Services, into the nine-figure range and guiding the spinout of AiCX.com into a Tier‑5, AI‑powered XaaS enterprise serving federal, state, local, and commercial markets. “I am extremely proud of the extraordinary growth we’ve achieved as a team,” said @AnthonyMarlowe , Founder and CEO of MCI. “We scaled from ~$20M to ~$250M in Annual Recurring Revenue (ARR) over the past decade. Mark is the right leader to help me drive the next phase of our expansion as we bring our AI capabilities to market, accelerate our data flywheel while finalizing our small language models, and deploy AI systems that support human teams and other artificial intelligence agents alike. With nine‑figure opportunities emerging across AiCX, AI‑enabled Business Process Outsourcing, our coming soon AI Labor/Services Marketplace, Healthcare and Gov Con to name a few, we have multiple credible paths to reach our $1B+ target enterprise valuation (TEV) by 2030.” Full Release or to Contact Mark ---> flycx.ai

Morning. We’re looking for additional American #callcenter/#contactcenter #CX business development connections. Do you know any material call center/contact center #businessdevelopment Influencers/Brokers that make connections between end user clients and #BPO partners? Please send their info our way by sending me their name, email, and or phone # to our DMs or email @ [email protected] and we’ll hit you back with $100 Cash App/Apple Pay for each one as a token of appreciation! Thank you; feel free to share!

MCI BPO Announces the Acquisition of Guthy-Renker’s Contact Center Service Operations; Appoints Greg Thomas as President & COO bit.ly/3Z7smuj

MCI Capital, LC Announces Completion and Closing of Cash Tender Offer for Ordinary Shares of Atento S.A. bit.ly/3jY7fuY