🕵️‍♀️Thinkologist 💎✨💫✨

Candace Owens read a Glacier ad on her show two days after I posted an article calling out Glacier's transparency and privacy issues. When her viewers questioned it, she and her groupies spent the past two weeks calling my Glacier research “trash” and “laughable.” Well... Since my article, Glacier has changed six of the things I called out. (1) I said Glacier changed its privacy policy without dating it or telling anyone. In an update dated October 27, Glacier published a revision history for the first time, and it confirms the change came on July 24, 11 days after the app went on sale. (2) I said Glacier keeps your call history and the audio of your voicemails with no time limit. On October 27, Glacier updated its policy to say it keeps call records for 48 hours with the phone company and up to 7 days on its own servers. It also deleted the words “including audio recordings” from its policy, but it still stores the audio of every voicemail left for you (they should update that IMO). (3) I said burner numbers aren’t anonymous. Glacier’s October 27 policy now admits the ID on your calls is “pseudonymous rather than anonymous,” and its own white paper says Glacier can match that ID back to you. Glacier holds the key that ties every burner call to your account, your email and your payment details. The new white paper can be found on their website. (4) I said Glacier never told customers what happens when the government asks for their data. On October 27 it added a section reporting zero requests. That number only counts demands sent to Glacier. Your call records also sit with Twilio, the phone company behind the burners. (5) I said customers had no way to see the code behind the app. By November 4, Glacier’s policy linked to its code on GitHub for the first time. The version Glacier’s own white paper says it reviewed isn’t there, and every commit was made from a glacier security email (the NSA gov contractor, not the glacier app). (6) I said burner calls aren’t as private as advertised. On October 21, the day after my article, Glacier dated a new white paper saying burner numbers don’t guarantee anonymity and that phone companies can keep your records after you burn a number. Glacier still sells those lines for $4.99 a month with a help page promising “no trail" (they need to update that still I would guess). Here is what Glacier still hasn’t fixed that would help consumers: - Its help center still promises burner numbers leave “no trail" but its own white paper says otherwise. - It calls itself an “independent company,” but every commit in its code comes from a Glacier Security email, and Glacier Security, a defense contractor headquartered next to NSA’s Fort Meade campus, lists Glacier App as one of its own products. - Its Apple privacy label still says the only data tied to you is your purchases. Its own policy says your email, call records and voicemails are tied to your account. Two hours after her Glacier ad aired, I asked Candace to help push Glacier for more transparency (see messages attached). She told me my research had “big, glaring errors” and continued to tell me how trash it was. Transparency is what a company owes the people who trust it and pay for its services. I was attacked for asking, and Glacier just proved I was right to ask.