@UHCW_PatientExperience

Our final #FFTFriday visit this week is to Urgent Treatment Centre @nhsuhcw. This patient valued Lindsey, Kylie and Dr May for their compassionate care, prompt treatment and reassurance helping them feel supported during a difficult time. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday sees us head over to Outpatient Cardiology @nhsuhcw. This patient appreciated the Cardiology clinician's kindness, clear explanations and willingness to go above and beyond, leaving them feeling informed and reassured. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday sees us head over to Outpatient Surgery @nhsuhcw. This patient expressed gratitude to Dr McFarlane for his attentive approach, practical solutions and supportive guidance giving them confidence and hope for the future. #WhatMattersToYouMattersToUs #FFTFriday

Next on this #FFTFriday journey, we head to Day Surgery Unit @nhsuhcw. This patient celebrated the professionalism, kindness and reassurance provided by of the theatre team, describing the care as outstanding from beginning to end. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday visit this week is to Ward 16 @nhsuhcw. This patient's relative commended the Ward 16 team, including Alice and Chloe, for their kind and family-centred care, recognising how staff supported both parent and child. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday visit this week is to the Emergency Department @nhsuhcw. This patient applauded the gynaecology team for their exceptional skill, compassion and professionalism, helping them feel confident through a complex procedure. #WhatMattersToYouMattersToUs #FFTFriday

Our first #FFTFriday visit this week is to Endoscopy @nhsuhcw. This patient appreciated the clear communication, reassurance and professionalism shown by the nursing and medical teams, helping them feel informed and supported throughout. #WhatMattersToYouMattersToUs #FFTFriday

UHCW Patient Partners support by driving the patient and communities’ voices and work in partnership with the Trust to help improve its services to enhance patient care and experience across the Trust. Get in touch to find out how to become a Patient Partner at UHCW.

We would like you to tell us what you think about our services. This helps us to make improvements and recognise members of staff who provide good service. Please visit uhcw.nhs.uk/contact-us/did-w… or scan the QR code below to leave feedback on your recent visit to @nhsuhcw.

Our final #FFTFriday visit this week is back to Hospital of St Cross, Rugby @nhsuhcw. This patient explains how extremely caring the staff were at the Day Surgery Unit. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday sees us head over to Acute Medical Short Stay @nhsuhcw. This patient would like to express their gratitude for the dedication of the AMSS staff and for how well cared for they felt during their time under their care. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday sees us head over to Ward 12 (Surgical Assessment Unit) @nhsuhcw. This patient would like to highlight how supportive and understanding the staff were during such a distressing time for them. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday sees us head to Paediatrics (High Dependency Unit) @nhsuhcw. This mum would like to express her sincere gratitude to the HDU nurses for the kind, compassionate, and excellent care provided to her daughter. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday visit this week is to the Labour Ward @nhsuhcw. This patient would like to thank the Labour Ward staff for making her birth experience calm, safe, and reassuring. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday visit this week is to Clinic 5 @nhsuhcw. This patient was delighted that staff were friendly and what an amazing Cardiologist they had. #WhatMattersToYouMattersToUs #FFTFriday

Our first #FFTFriday visit this week for the Hospital of St Cross, Rugby @nhsuhcw. This patient would like to say thank you and share how comfortable they have always felt when attending St Cross Hospital. #WhatMattersToYouMattersToUs #FFTFriday

UHCW Patient Partners support by driving the patient and communities’ voices and work in partnership with the Trust to help improve its services to enhance patient care and experience across the Trust. Get in touch to find out how to become a Patient Partner at UHCW.

We would like you to tell us what you think about our services. This helps us to make improvements and recognise members of staff who provide good service. Please visit uhcw.nhs.uk/contact-us/did-w… or scan the QR code below to leave feedback on your recent visit to@nhsuhcw.

Our final #FFTFriday visit this week is to the Minor Injury Unit @nhsuhcw. This patient explains how extremely polite the staff were in MIU. #WhatMattersToYouMattersToUs #FFTFriday

Our next #FFTFriday sees us head over to Ward 23 @nhsuhcw. This patient highlights the importance of staff being friendly in what can be a scary time for patients. #WhatMattersToYouMattersToUs #FFTFriday