Achieving Business Success Through Disability
Toronto, Ontario
Joined May 2017
- Tweets123
- Following58
- Followers73
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RoD Group releases 2020 Annual Report: The Global Economics of Disability. In shift away from regulation, report focuses on how people experience products and services. Insights from #disability inform core design and process for outsized returns.
rod-group.com/content/rod-re…
ALT Woman demonstrates delight.
I talk #design for #delight from #disability - constantly. This is what it looks like. This is me, getting a haircut on a sidewalk in Toronto. @FrancescaSalSpa brought Rico to me, so I didn't need to touch stuff. Delight is usually service driven. I am delighted.
ALT Rich in his scooter, getting a haircut on the sidewalk. Rich and Rico are wearing masks.
Why are you doing these things?
-Top 100 "Anything" Lists
-Best Place to Work for "Insert Group Here"
-"Etiquette" Training
-Self-surveys/"toolkits"
They don't work. 30 years of poor results prove it.
When you are ready to try process and accountability, send me an email.
ALT A piggybank pooping out coins.
Delighted to Q&A with @DTLongstreth CMO at @CBXers - great brands unleash design by learning from disability to improve core customer experience.
#branding
#design #unleashdifferent #CX cbx.com/thinking/qa-w-rich-d…
ALT Green book titled "Unleash Different" on zebra background with "Q&A" embedded in an optical illusion.
Delighted to join @Gartner_inc to discuss leveraging different to maximize value. #unleashdifferent soundcloud.com/cebtalentangl…
ALT Climber summiting mountain. Gartner logo. Text reads "Gartner Talent Angle - A Podcast With Scott Engler"
Great story in @csmonitor offers peek into global disability labor markets. My big "a-ha" moment of 2018? Emerging markets are hungry for The RoD approach. #emergingmarkets
#unleashdifferent
csmonitor.com/World/2019/010…
ALT Women in Emerging Market navigates city using wheel chair.
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Delighted to speak with @nicolejansen to discuss Unleash Different.
Great guided conversation about extreme users driving innovation and understanding the factors that shape demand.
#unleashdifferent
leadersoftransformation.com/…
ALT Leaders of Transformation with Nicole Jansen - Rich's face
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Delighted that @Columbia_Biz is distributing 500 copies of Unleash Different to corporate recruiters this recruiting season. Excellent way to promote the world's largest emerging market.
#unleashdifferent #proudalum
ALT Book at the foot of Alma Mater on Columbia University campus.
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Delighted to speak with the team at @SocGen_US (Societe Generale Americas) about how to act on the disability market. Great brands understand real opportunity when presented in the language of value - many types of value. @UnleashDiff #unleashdifferent
