Black Friday is 39 days out. Start your post-purchase survey this week and you'll have ~5 weeks of normal answers to compare BFCM against. Two questions is plenty: 1. How did you first hear about us? 2. What almost stopped you from ordering?

Black Friday emails go further with a bigger list. UserLoop Contests: Shopify giveaways with a prize from your catalog. Start from 24 templates or let the AI wizard draft one from your store. Launch as a page, popup or QR code. Entrants sync to Klaviyo. Free plan to start.

"How did you hear about us?" gets more useful with the order attached. In this demo store TikTok drives the most orders. Word of mouth drives the most revenue: $128.42 per order, 45% above average. UserLoop links every answer to its Shopify order, so you see both.

Shoppers who pick Other on "How did you hear about us?" write things like "saw u on tiktok lol" or "that podcast with the two dads". UserLoop uses AI to group those write-ins into themes like TikTok and Podcasts, with revenue tied to each.

Most surveys jump straight into questions. Info Screens in Surveys put a plain explanation first: heading, image, short note. Shopper taps Continue. No answer saved. Use it to say why you’re asking, or to tease the discount before Q1.

Picking a giveaway winner is the fun part. Fulfillment is where the admin starts. Plan the claim flow before launch: delivery details, Shopify order, deadline, reminders. UserLoop Contests now handles those steps from Results: userloop.io/releases

Lots of improvements to the UserLoop Surveys MCP Connector... it just got more visual. Since launching in March, our MCP has become a super popular way for Shopify merchants to be able to query their customer survey data at scale. We just added lots of new features to our MCP including support for showing chart visualisations inside Claude and ChatGPT. Ask a question about your survey data and UserLoop will return the right visualisation to help you understand what's going on. Read more in the docs here: docs.surveys.userloop.io/hc/…

Survey timing changes the answer. Ask attribution, hesitation, and purchase motivation right after checkout. Ask product satisfaction, NPS, and improvement questions after delivery. Fresh memory and real usage are different moments.

Klaviyo flows get smarter when they react to survey answers, not just purchases. One post-purchase question can improve onboarding, rescue low-confidence buyers, and sharpen winbacks. userloop.io/post/klaviyo-pos…

There's nothing quite as fresh as customer feedback! 🌀✨

If a post-purchase survey says Instagram drove the sale but your dashboard credits branded search, do not assume the survey is wrong. One shows remembered influence. The other shows the measurable click. Useful attribution usually needs both.

A useful customer feedback loop is simple: ask → group themes → make 1 change → check if the issue drops The mistake is stopping at collection. Survey responses only matter when they change product pages, flows, support macros, or offers.

Email personalization gets better when you use survey data, not just clicks. Ask what customers want and what nearly stopped the order. That gives you better segments and more relevant flows. More here: userloop.io/post/personalize…

Popup discounts work harder when you ask 1 question before revealing the code. You get: • zero-party data • the real objection • better follow-up segmentation Simple framework: intent question → friction question → code More examples here: userloop.io/post/survey-trig…

What if you could chat with all your customers at once? Introducing the UserLoop MCP Server for Claude and ChatGPT!

95% of visitors leave your Shopify store without buying. Most exit popups ask for an email. Better approach: ask WHY they're leaving. One question → real signal → still offer a discount. Full playbook 👇 userloop.io/post/exit-intent…