Leading AI Innovation at BACA Systems | Providing context on Salesforce Setup… | TTTC Conasouire
Rochester Hills, MI
Joined January 2012
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Andrew Russo retweeted
Ready, set, enable Agentforce Coworker. ⏱️
Follow along as Trailblazer @_AndrewRusso sets up Agentforce Coworker, configures actions, and assigns user access to get it ready to use.
Watch the full #DF26 session: sforce.co/4j0lz2G
Coworker isn’t a standalone agentic experience at BACA it’s every employees sidekick right in the flow of work.
We are infusing probabilistic experiences using Coworker into the deterministic UIs we have already built on the @salesforce platform.
This saves our team hours…
Andrew Russo retweeted
Don’t code alone. Slack Code is live.
Humans and agents. Same channel. Same work.
Launching today with agents from @AnthropicAI, @github, @Cognition, and @vercel. This is real multiplayer coding. See it at @Dreamforce #DF26
Andrew Russo retweeted
Welcome @fin_ai to the Ohana! Inspired by our customers Anthropic, Whoop, Lattice & so many others to bring the best of both worlds together in creating the Agentic Enterprise! Beyond excited to work with my good friend @eoghan. ❤️🇮🇪
irishtimes.com/business/2026…
In the last 3 weeks our sales team went from spending 90% of their time in @salesforce to now less than 40% of their time in Salesforce managing deals. They are using Slackbot and Coworker as the interaction layer for Salesforce.
Less time in Salesforce = more time selling!
Welcome Salesforce Headless 360: No Browser Required! Our API is the UI. Entire Salesforce & Agentforce & Slack platforms are now exposed as APIs, MCP, & CLI. All AI agents can access data, workflows, and tasks directly in Slack, Voice, or anywhere else with Salesforce Headless 360. Faster builds, agentic everything. 🚀
#Salesforce #Agentforce #AI salesforce.com/headless/
Andrew Russo retweeted
Welcome @RohanKData as our new President & Chief Platform Officer at Salesforce! ☁️ After an incredible 28-year career at Microsoft, we’re absolutely thrilled to welcome Rohan to the Ohana! He’ll be leading the charge to build Headless 360—our agent-first platform—as well as driving our core CRM, data, analytics, and agent fabric technologies. Excited for this next chapter! ❤️
linkedin.com/posts/rohankuma…?
Andrew Russo retweeted
🔴LIVE on 𝕏: Join our discussion of $CRM FY27 Q1 financial results with @Benioff.
Featuring customers @PenFed and @UCLAHealth. xitter.cf/i/broadcasts/1RJZzjary…
Andrew Russo retweeted
holy shit, i just got Coworker setup in 20 mins and its like really freaking good.... like this is insane...
i did NOT expect it to actually work this well, or at all tbh...
(we have 1300 custom objects, so the fact that it came up with this and the answers to all of the Qs here are not using standard order and product objects at all and it used the right custom objects its insane...)
The fact that it understood the type of parts and called them watejet parts is contextual info it derived, none of them even say waterjet or have a field saying they are.
I thought @SlackHQ Slackbot was powerful with salesforce data… this is next level.
I just enabled it for half our organization to test out in production.
Andrew Russo retweeted
Congrats @_andrewrusso. Amazing what you are doing with Agentforce Coworker.
Andrew Russo retweeted
AF Coworker is the biggest release I've led at Salesforce. Instead of the polished company clip, sharing what a customer got out of it on Day 1 - saved at least 1h per person, and time to value < 4m
I was just exploring Agentforce Coworker and trying to test the limits of what it can do and stumbled across a customer order that was delayed in shipping.
Coworker isn’t just a product about trying to save time, this will allow us to ensure we meet customer expectations.
Welcome Agentforce Coworker. 🤝
Your new AI teammate is now inside every Salesforce search bar. It doesn’t just find things — it works with you. Agentforce now instantly taps into your CRM data, workflows, customer history, opportunities, and cases… then takes action in real-time.
❌ No copy/paste
❌ No tab hunting
❌ No context switching
Just ask. Act. Close faster. 🔥
Plus, build custom agents that run natively in Slack, Teams, and mobile. Available today for every Agentforce customer. We went from internal dog fooding to your hands in record time. The pace at Salesforce is absolutely WILD right now ⚡️Be a Trailblazer — turn yours on today! 👇
I’ve been trying to break Agentforce Coworker and ask questions it can’t figure out the answer to for hours and I’m actually struggling…
Every time I think I have found a way to stump it, Coworker figures it out and it responds with the answer.
Will deploy company-wide today.
Welcome Agentforce Coworker. 🤝
Your new AI teammate is now inside every Salesforce search bar. It doesn’t just find things — it works with you. Agentforce now instantly taps into your CRM data, workflows, customer history, opportunities, and cases… then takes action in real-time.
❌ No copy/paste
❌ No tab hunting
❌ No context switching
Just ask. Act. Close faster. 🔥
Plus, build custom agents that run natively in Slack, Teams, and mobile. Available today for every Agentforce customer. We went from internal dog fooding to your hands in record time. The pace at Salesforce is absolutely WILD right now ⚡️Be a Trailblazer — turn yours on today! 👇
Andrew Russo retweeted
Andrew’s swivel-chair torture: officially dead. ❌ Our brand new Agentforce Coworker just killed 45-60 minutes of his daily friction. It instantly glues his complex sales + ERP data together and answers questions that used to require jumping between 5 different systems. Even better: He can now build custom agents that run natively where his team already lives:
• Slack & Teams
• Claude & ChatGPT
• Mobile
This isn’t incremental.
This is the new standard. 🚀
#Agentforce #FutureOfWork
This is amazing! Bringing together the entire Boston @salesforce community with all of the point of interest groups and Agentblazers shows the true power of the combined Ohana!
What a fun and educational @salesforce @tableau @MuleSoft @SlackHQ user group in Boston last night. Over 200 RSVPs for the user group with a great check in rate. 9 degree weather wasn’t stopping anyone. Definitely need to do more #OneSalesforceCommunity events.
Andrew Russo retweeted
What a fun and educational @salesforce @tableau @MuleSoft @SlackHQ user group in Boston last night. Over 200 RSVPs for the user group with a great check in rate. 9 degree weather wasn’t stopping anyone. Definitely need to do more #OneSalesforceCommunity events.