Customer Experience, Voice of the Customer expert
Virginia, USA
Joined July 2008
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Why you’re probably doing #digital #feedback wrong—join me + @OpinionLab for 4/20 webinar @ 1 ET ow.ly/oWOW30aQ0Cu @Verint #cx
Join me and @rstrohmenger at 2 p.m. ET for our webinar on how to measure revenue impact of CX. bit.ly/2odM7Q7 @Verint @Forrester
Join my #Verint webinar with @rstrohmenger 4/6 @ 2pm ET on proving the revenue impact of CX: lnkd.in/eHTYk5h. #Verint #Forrester
Went to Smithsonian Udvar-Hazy IMAX for Rogue 1 today. Paid for a 3D ticket and 3D was broken. Ugh. #CustomerExperienceFail
Verint just announced groundbreaking partnership to bring #Forrester CX Index to #Verint customers globally: tinyurl.com/zbah4dz
Listening to Linda Broady of Allianz discuss innovative CX program at Engage APAC #verint16
"Stop the madness" and use analytics for better more contextual customer interactions says Nancy Treaster #verint
Over 500 customers at Verint APAC Engage conference. Looking forward to presenting CX best practices.#Verint2016
Have you committed one of the Seven Deadly Survey Sins? Check out my blog post to find out: ow.ly/4nvn7W
Verint is looking for two Cloud Infrastructure engineers in our Herndon, VA office. Great opportunity to make an imp…lnkd.in/eYp_sHX
Join me and @seankmahoney for our Feb 11 @verint webinar on #custexp best practices by registering here bit.ly/23HaZ25. #cx #cem
Hour and a half delay on UA301 to Denver because 1 of 3 autopilots isn't working. Exactly what do the captain and FO do again?
Southwest Airlines MD of CX strategy Ryan Green says they focus on the emotional connection customers have with Southwest. #ForrForum
Brian Koma retweeted
Competition is raising the bar. @SouthwestAir must evolve, but maintains conviction to stay true to brand and the customer. #ForrForum
Do your customer interactions lead to value erosion or value creation? Good question from Sage's Charlie Colquhoun @ #ForrForum #custexp
Listening to Sage's Charlie Colquhoun at #ForrForum connect the customer experience to brand promise. #verint #custexp
Awesome @Verint win last night at the #IBMinsightApp event #bigdata #custserv lnkd.in/de6v_KX. Thanks to everyone who tweeted/voted!