Replying to @SkyHelpTeam
@SkyHelpTeam why does the new price go up by £10 when I add a supposedly free product?
Charlotte Lindop retweeted
Today I heard from a parent that their son was terribly upset when he got covid, because it would ruin his 100% attendance record. At the end of the year, those with 100% get book tokens & certificates in assembly. She mentioned it in passing, she obviously didn’t think it was a big deal. It was just how school worked, and last year her son had got the award.
Here’s why policies like that should stop.
What’s the problem, you might think, with rewarding those who turn up day after day? Surely it’s just a nice little treat to recognise their commitment? And book tokens! How worthy. What’s the problem with free books for kids who take school seriously enough to make it in every day?
As with all reward systems, however, we don’t think enough about those who don’t get the reward and the effect on them.
Who are these kids? Well, it’s the children with serious illness - the mum then went on to tell me that one girl in his class has leukaemia, for example. Or the disabled child. Or the child with overwhelming anxiety. Or the child who became homeless with their mum due to domestic violence and has to go to the shelter in the night, and then doesn’t make it to school the next day. Or even the child whose dad died and who had a day off to attend the funeral.
It’s the kids who find school most difficult and who have the most challenges who struggle to attend.
What happens to them when everyone else goes up to get their book tokens? They sit in assembly watching, and they are punished. They are punished because the absence of a reward acts as a punishment for them. It’s a public punishment too, everyone knows that they didn’t make the grade. No free books for them. Tough.
Whenever there are rewards, the flip side is punishment. When we reward one person, the others are punished by the absence. When we reward someone one year, and then not the next, that again the absence acts as a punishment. It makes them feel bad.
Of course, we know this. We know that children feel bad when they don’t get something and others do. This is in fact pretty well how rewards are meant to work. They are meant to motivate. The idea is that children will try harder to get the reward.
So what’s the problem? The problem is that 100% attendance isn’t about trying harder. It’s largely about luck, particularly at primary school. Luck not to get ill, luck to have a stable family, luck to be the kind of person who doesn’t find school overwhelmingly stressful. Luck to be the sort of person for whom life is a bit easier, in fact.
Rewards for 100% attendance reward the lucky, and by doing so punish the unlucky. The lucky feel good and the unlucky feel bad. And that has other consequences. Because making those who find school attendance hard feel bad is very unlikely to make them more able to attend. They are already struggling, and now they’re being punished for it.
It contributes to anxiety, because children are aware of the consequences of not getting 100%, and some of them will become really anxious about it. For others, it will contribute to their anger and their feelings that they aren’t valued as much as others.
So yes, the proud children up the front of assembly can’t see a problem, and their parents think it’s ‘just a nice gesture’, but it’s so easy to ignore the effect on the least advantaged. We celebrate the winners and the losers are invisible, shamed into silence. The winners assume that the losers deserved to lose - they say that they worked hard for their awards, and the losers couldn’t be bothered to get out of bed and so why should they get book tokens?
This happens again and again in our education system, and that’s why I keep on banging this drum. Every intervention should be evaluated for its impact on losers as well as winners. It’s not enough to pretend they could all be winners if they just tried hard enough.
Sometimes people tell me that the attendance awards helped them learn that everyone is good at different things, because whilst they didn’t get attendance awards, they did well at other things and got awards for music or creative writing. Which is nice for them, but again, let’s think about the losers. For it’s not true that in a school context everyone is good at something. It’s not true that everyone gets awards somewhere. Some children learn that they aren’t good at anything. Not even turning up.
These reward systems come up often when I talk to young people who are disillusioned and burnt out by school. The significance of book tokens goes beyond the money. That’s why it doesn’t work when parents say they’ll buy the book tokens instead, to try and lessen the pain of not getting the reward. Those book tokens, awarded in public in assembly, signify approval, status, validation - and to those who don’t get them, they signify the opposite
Charlotte Lindop retweeted
Replying to @SkyHelpTeam
@SkyHelpTeam hi. I am getting an 0805 error code on the railway children return that I purchased on sky store in 2022. All my other sky store purchases are working but not this one. Any reason why this one isn’t working?
Charlotte Lindop retweeted
@dusk_uk how long does it take for you to issue refunds?
Replying to @SamsungUK
@SamsungUK your chat support is awful. I did all the troubleshooting on Sunday. The fault didn’t reappear straight away, come back to chat today as fault has reappeared tech team agree it is faulty transfer me to sales for a replacement. Sales transfer me back to tech to confirm
If it is faulty. I use this screen for two jobs I just need a replacement. It is less than two weeks old
@SamsungUK and now sales passed me to mobile tech support when I need computer tech support. If they had read the full history of the calls properly they would have seen that. I gave them the relevant reference numbers !!!!!
Replying to @SkyHelpTeam
@SkyHelpTeam hello
Someone from the network team was supposed to call me back a few weeks ago ref my broadband forever dropping out and they never did. It is now happening more often. Please can someone call me back.
@SkyHelpTeam please can I have a phone number. Website saying issue with my broadband - yes I know, but I can’t phone anyone to fix it because there are no phone numbers
Charlotte Lindop retweeted
Replying to @SkyHelpTeam
@SkyHelpTeam hello
Someone from the network team was supposed to call me back a few weeks ago ref my broadband forever dropping out and they never did. It is now happening more often. Please can someone call me back.
Replying to @AnglianWater
@AnglianWater you have closed a road to do emergency repairs as a result of a burst water main following a fire on Halse Road, between Greatworth and Halse, but there is no advance warning of the road closure until you get to it and no diversion in place. The only other route
Charlotte Lindop retweeted
**Please share**
Residents in Middleton Cheney and the surrounding villages of Overthorpe and Walkworth are advised to keep their windows and doors closed due to a large smoke plume following a barn fire. Thank you for your support and patience while we deal with this incident.
Charlotte Lindop retweeted
A VERY long shot…but if anyone was on flight BA177 from Heathrow to JFK yesterday (Tues 4 April) at 1.10pm and landing at 3.30pm and found this little fella, there’s a distraught little boy who would love to be reunited with him. Get in touch if you can help. Thanks
@VueHelp however I have just done it again and the same thing happened. Payment taken but no tickets
@beefeatergrill utterly awful service at Buckingham tonight. Arrived at 5.30 starters at 5.45 no mains until 7.15. When asked staff said no idea why it was so bad. Many people just walked out. No one came to advise of delays no one came to clear starter plates until we told them.
No further drinks offered. Staff couldn’t care less. Won’t be returning. Wish we had gone to the chequered flag in brackley @AskMarstons
Charlotte Lindop retweeted
Replying to @cmj789
Hi Charlotte 👋 Are you watching Sky Go with the app connected to your Sky Q box at home, or away from the home?
Thanks, Ellie
Replying to @totalavcom
@totalavcom trying to cancel my account. But the account verification code isn’t coming through. Been trying for 24hrs. Your online support are no help either!
@totalavcom finally got through to an agent who cancel and did it for me. Rather than waiting for an verification code that never came through or trying to sell me additional products that I clearly said I didn’t want. Well done Summer Krane. She was helpful unlike previous agent
Charlotte Lindop retweeted
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Replying to @PizzaExpress
@PizzaExpress visited the Stratford upon Avon yesterday restaurant It was really lovely to use a baby changing room that smelt nice and not stinky. There was also a mobile above the changing unit to keep babies occupied. There were some baby wipes aswell, Not sure if these were
left by a parent or if the restaurant had put them in for an emergency situation but it was very welcome and also restaurants should do this as it means a lot when parents are struggling. The waitress that served us was very helpful. The only issue we had with the app was it










