A seismic shift in tech is on the horizon, according to a recent #Gartner forecast. By 2026, we could see a 25% drop in traditional search engine traffic, with #AI chatbots and virtual agents taking the lead.

Gartner's prediction sends a clear signal to #CX leaders. The digital landscape is evolving, and AI is at the forefront. Is your organization ready for this shift?

The role of companies like Apple could be pivotal. Imagine the impact on daily searches if iPhone integrates an AI search alternative. It's time to consider how such changes could reshape #customerinteractions.

And this isn't just about search engines losing traffic, it's a broader discussion on how AI can redefine web navigation and information retrieval.

The question for leaders: How do you navigate this uncertainty while ensuring your CX remains best in class? @CMSWire writer Alex @Kantrowitz interviews, Gartner VP @alan_antin to breakdown how Gartner arrived at the surprising prediction and how to prepare for the potential decline in traditional search and the rise of AI in customer interactions.

What do you think? Please share your thoughts and strategies. Get the full story here: cmswire.com/digital-experien…

Today lets explore the future of customer service with RPA & IPA. It's not just about robots taking over; it's about them working hand-in-hand with humans to boost efficiency and personalize your customers' experiences.

From chatbots that learn from every interaction to IVR systems that don't leave you pressing buttons in despair, the evolution is real. And it's not just about quicker responses...

It's about smarter, more intuitive service across all channels. Omnichannel support means being where your customer are, from tweets to calls to the website, without missing an interaction.

The challenge? Integrating these technologies seamlessly into your current systems and ensuring they enhance, not hinder, the customer experience. It's a journey, but one worth embarking on for the sake of unparalleled service.

If you want to know more please give my most recent article a read on @cmswire : cmswire.com/contact-center/t…

Brick-and-mortar is back & booming in 2024! With 70% of shoppers hitting the stores weekly, it's time for retailers to evolve their in-store experience. Here's how:

Go Phygital: Blend digital with physical for seamless shopping vibes across all channels. Because who doesn't love shopping without hurdles?

In-Store Media Magic: Turn your store into an ad haven, driving impulse buys & boosting revenue.

From speedy checkouts with the latest payment tech to smart shelves with RFID, make shopping easy.

For more on the evolution on phygital experiences read @LetsTalkMarTech (Chitra Iyers) full story on @CMSWire: cmswire.com/customer-experie…