@contactcentres

Dedicated to the UK's Contact Centre Industry - Image thanks to Jabra UK

 United Kingdom
contact-centres.com
Joined September 2009
  • Tweets11.8K
  • Following500
  • Followers4.1K
3.1KMedia
RAC Bristol Wins ‘South West Contact Centre of the Year’ contact-centres.com/rac-bris… @SWCCF1 #cctr #contactcentre
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IPI Brings Secure Payment Solution to Genesys AppFoundry contact-centres.com/ipi-brin… #cctr #contactcentre @ipiltd @Genesys
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Can a Contact Centre Learn from Costa Coffee? contact-centres.com/can-a-co… #cctr #contactcentre
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Ofcom Fines Virgin Media for Preventing Customers Cancelling Contracts contact-centres.com/ofcom-fi… #cctr #contactcentre
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Nationwide is Top Brand for Customer Service contact-centres.com/nationwi… #cctr #contactcentre
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Allianz Plans Job Cuts as AI Reshapes their Contact Centres contact-centres.com/allianz-… #cctr #contactcentre
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Technology Advances in the Contact Centre Industry Over the Past 25 Years contact-centres.com/technolo… #cctr #contactcentre
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The Benefits of Cloud Technology in the Contact Centre contact-centres.com/the-bene… #cctr #contactcentre
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European Customer Contact Community to Unite for Landmark Week contact-centres.com/european… #cctr #contactcentre
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Tendfor Now Available in the Microsoft Marketplace contact-centres.com/tendfor-… #cctr #contactcentre
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A Guide to Contact Centre CRM Integration contact-centres.com/a-guide-… @Netcall #cctr #contactcentre
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Have You Started Your NECCA Nomination? contact-centres.com/have-you… @ne_cca #cctr #contactcentre
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To all the people who plan on walking their dogs in the heat of the day today, before you do, maybe do the walk by yourself first, with bare feet & a fur coat on, & then decide if it's a good idea!
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Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards contact-centres.com/big-wins… @CCMATALK #cctr #contactcentre
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ESP Group Secures TfL Contract Creating Up to 40 New Jobs contact-centres.com/esp-grou… #cctr #contactcentre
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North East Contact Centre Awards 2026 open for Nominations contact-centres.com/north-ea… @ne_cca #cctr #contactcentre
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SuccessKPI Recognised Among Top Workforce Management Providers contact-centres.com/successk… @successkpi #cctr #contactcentre
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ContactCentres retweeted
Britannic@BritannicTechMay 26
IVR was built for routing. Customers now expect resolution That gap is costing businesses: • Repeat contact • Longer calls • Lost customers 2026 data shows the real impact Read more: bit.ly/4mVBBuq #CX #VoiceAI #ContactCentre

What Does 2026 Data Reveal About The True Cost Of IVR?

IVR costs, poor customer experience and rising call centre inefficiency in 2026. Why businesses are moving beyond IVR to voice AI to reduce costs, improve resolution rates and modernise CX.

btlnet.co.uk
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IPI Partner Programme Launches to help on Demand for AI-Ready CX Solutions contact-centres.com/ipi-part… @ipiltd #cctr #contactcentre
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Is this the end of the cold call? contact-centres.com/is-this-… @MaxContact2 #CCTR #CONTACTCENTRE
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