Bringing professionals together across the employee & customer experience. 💗
Boston, MA (for now!)
Joined April 2019
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Great webinar from @hootsuite today, "How to Combat Mental Fatigue for Social Media Professionals" ---
hootsuite.com/webinars/how-t…
#SocialMedia #MentalHealth #SelfCare
If we could go back to 2012 & find the scribblings of how we wanted the first iteration of the Customer Love Summit to feel, you'd most definitely find some mention of Tony/Zappos. ❤
Sending love to his family/friends/colleagues/& all those who were inspired by his leadership.
It is with very heavy hearts that we are sharing some very sad news, as we have learned that Tony passed away earlier today (11-27-20). The world has lost a tremendous visionary and an incredible human being. We recognize that...bit.ly/33qT7PP
New on the blog: "From Cyber Resilience to Community Resilience: A Q&A with @bryanvermes, Senior Manager of Employee Experience and Social Impact at Mimecast" - customerloveseries.com/blog/… #EmployeeExperience #EX
"We want to support nonprofits that engage with urban communities and underrepresented groups, which at the end of the day, will allow us to create the employee experience that we hope is welcoming, provides a sense of belonging, and is diverse." customerloveseries.com/blog/…
“Great teams are built on great rituals.” Insights and advice from @shishirmehrotra's chat with @reidhoffman on Masters of Scale - coda.io/@shishir/masters-of-… via @coda_hq
New on the blog: "Bringing #entrepreneurs together in a #remote environment" by @dianayuan32, a profile featuring @jenvonriedel >>> customerloveseries.com/blog/… #StartupLife #startups #RemoteWorking
“People are the key to the success of companies.” The @kleinerperkins 2020 People Report covers team structure, COVID & the workplace, DEI, compensation, benefits, and some other great resources for #startups --- coda.io/@2020kleinerperkinsp…
New on the blog🎉, a #CustLoveSummit #video from @f_albertorio's presentation on "#empathy, #inclusion, & #diversity - the 3 essential building blocks to designing your product, customer, & employee experience" + his work at @sunu_io >>> customerloveseries.com/blog/… #custlove #EX #CX
Great share, @Bardo, just upvoted!
And congrats on the launch of @BTPipeline, @ParissAthena! 🎉
#peopleops #HR #tech #hiring #BlackTechTwitter
Today is the day! @ParissAthena's @BTPipeline is LAUNCHED and LIVE! Go upvote on Product Hunt producthunt.com/posts/black-… and check out the launch site. If you are in #peopleops at a tech company, this is a place you need to be.
Reading @firstround's "The Case For Startups to Put CX at Their Core": firstround.com/review/the-ca…
"Success is measured in happy customers, not product releases." 👏🏽
#CX #CustomerExperience #startups #custlove
Black Out Tuesday isn't a day to be silent, it's a day to stop selling and instead focus on amplifying Black voices and causes. Check out this thread from @ErinLThomasPhD on ways your organization can commit to being antiracist.
📜Dear Company Leaders - You might be shocked by #Floyd & the subsequent protests you saw in the US this week. I guarantee you not one of your Black employees is. So if you’re moved, angry, or concerned...good. USE THAT. Channel those emotions to propel you to action. A word.../1
Reading the @Appcues Overheard in Product newsletter >>> The essential guide to mobile user #onboarding #UI / #UX patterns: appcues.com/blog/essential-g…
You had us at customer-first. 💕
Above all else, product managers have a customer-first role. See what else product led growth heavy hitters like @Dropbox, @SlackHQ, @Atlassian, @SendGrid, @typeform, @intercom & @JumpCloud prioritize: openview.vc/2UNR58U
Wow! Can't wait to dig into this...
It's our biggest State of #UserResearch Report yet 🎉
Our favorite insight? 93% of researchers do research before anyone designs anything
We learned more about salaries, teams, effectiveness, and #UXR #tools. Check it all out in our 113-page report 👇
buff.ly/3ccjrA7
Customer Love Series retweeted
Love you too! 💕 xitter.cf/DorchesterBrew/status/…
So much love this AM! Thanks so much once again to our amazing sponsors @SVB_Financial, @JLL, @GCSRecruitment, @Insperity, @BOMBAS, @poppin, @DorchesterBrew, @DistrictHall
Customer Love Series retweeted
BRAVO to @trishofthetrade for great Valentines Day with #custlovesummit
Wow was that a fast morning or what! We know, we're already waiting for next year too. In the meantime, let's hang out at our bi-monthly meet-ups! Check out upcoming meet-ups in the link below #CustLoveSeries eventbrite.com/o/customer-lo…
& a million thanks to our brilliant speakers today, thank you for sharing your insights on customer love - @HeangLy11, @whitklink, @ammamarfo, @f_albertorio, @zarlashtah, & Susan Chinsen from @BostonAAFilm #CustLoveSummit
So much love this AM! Thanks so much once again to our amazing sponsors @SVB_Financial, @JLL, @GCSRecruitment, @Insperity, @BOMBAS, @poppin, @DorchesterBrew, @DistrictHall
"I feel like I've done my job if people feel inspired to do their work and if they feel connected to their team" @zarlashtah #CustLoveSummit