The issue says “fix it.” The repo has questions. Tomorrow on DevRev Live, Ahmed Bashir, Piyush Malu, and Abhinav Manchanda show how we bring customer context into Computer’s coding workflow, from issue to reviewable code, and where a developer steps in. Join us here on X!

Episode 5 of The Computer Program, Season 2 is out! One of the key features planned for Computer’s desktop launch, Multiplayer, had been taken out of scope. It was meant to let teammates continue a Computer conversation where someone else left off, but a blocker and a tight deadline stood in the way. Hours after agreeing on how the experience should work, the team ran into that very gap themselves. They started tackling the blocker, got the go-ahead, and brought Multiplayer back into scope. The deadline hadn’t moved. Could they pull it off? Watch the full episode to know more: bit.ly/4yuJkUJ

An escalation closes, but the work behind the resolution rarely makes it into the ticket. It lives across old conversations, in the memory of someone who remembers the workaround, or in a product change from months ago that finally explains the customer’s issue. Phil Verghis, Founder of the Verghis Group and Advisor at DevRev, calls this the “second job” – the work your best people do just to get their actual job done. When problems cross vendors, that job often falls on the customer. It’s 2 AM, their systems are down, and every vendor’s dashboard is green. AI can connect the old case, the Slack thread, and the engineering change. But the call nobody documented? The workaround only one colleague knows still holds? So how do we make that knowledge available when it matters most? Phil Verghis explores the challenge and what it takes to solve it in the full article: bit.ly/4Bh1LPe

Your AI misses a customer affected by a bug. Would a better model catch it, or did the system never connect the bug to that customer’s account? Our Co-founder and CEO @dheeraj shares what we learned testing that question in this CIO article: dvrv.ai/3TAKSy8

Need a status, comparison, or trend? You shouldn’t have to dig through a long AI answer. Later today on DevRev Live, Technical Engineer Shivam Kumar and Product Designer Kavinas Sundaramurthy discuss how they’re designing GenUI in Computer. See you here when Shivam and Kavinas go live.

“Work softer.” Sounds good. But are we really going to say that? Even inside DevRev, it took a little getting used to. What does it mean? Is it too soft? What happened to working hard? In S2E4 of The Computer Program, the team shares those first reactions... and how a few days with the idea helped them see where it could go. Catch the full story in S2E4: dvrv.ai/4zlHC8I What was your first reaction to “Work softer”?

“I’ve always been drawn to companies that challenge conventional thinking.” We’re glad that brought you to DevRev, Chris. @chriskaddaras is joining us as an advisor, bringing experience from Juniper Networks, @nutanix , and beyond. We’re looking forward to his perspective on the decisions ahead: where to focus, how to grow, and how to turn our ambition into something that matters to customers.

“Got a minute?” adds up across a company. Someone needs access, an answer, a routine fix. They’re stuck until another person can stop what they’re doing and help. With self-service, they can get those everyday needs sorted and get back to work. Your team has fewer interruptions and more time for problems that need their experience and judgment. Our co-founder and CEO @dheeraj shares his take on getting that balance right by knowing what AI can handle on its own and where people need to step in. See how we’re putting that balance into practice with customer and employee self-service at DevRev: dvrv.ai/478HjCh

It’s live! The Computer Program, season 2, episode 3 🖥️ Two months until the brand campaign for Computer, by DevRev goes live. The website copy is drafted. The billboards? Still to be sorted out. The film shoot? Not booked yet. And the team is still asking... what will make someone stop and pay attention? The copy. The billboards. The film. All in two months. Can they make it land before the clock runs out? Watch the full episode here to know more: dvrv.ai/4jaasUR