Principal of the CIAOPS a business focused on Microsoft 365, Azure, Digital Transformation, Information Security and Productivity. https://xitter.cf/t.co/ensNaIhado
Sydney
Joined April 2008
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Looking competent on Instagram is easy. Before hiring a coach or advisor, write the real problem down, then ask: have they solved it, more than once, for businesses like yours? Ask for the work, not the pose. blog.ciaops.com/2026/10/29/w… #MSP
Copilot doesn't break into your tenant. It uses what people can already reach. The real risk is permissions nobody cleaned up. Start with the trust model, not the licence.
blog.ciaops.com/2026/07/21/a… #Copilot
AI bolted onto every PSA, RMM and security tool just gives MSPs smarter silos. In Need to Know ep 372 I make the case for an orchestration layer across the stack, plus M365, Copilot and Intune news and Ignite thoughts. ciaops.podbean.com/e/episode…
The Copilot advice you gave a client six months ago may already be wrong. Microsoft keeps changing how it behaves.
AI Dojo: a monthly "what changed / what matters" session plus office hours, so your guidance stays current. $120/mo, cancel anytime.
ciaops.com/ai-dojo
Need to Know is this Friday, 30 Oct, 11am Sydney. A free hour of Microsoft Cloud news plus Managing Microsoft 365 autonomously: agents, Copilot and automation flagging what matters. Know someone buried in routine tenant chores? Send them this: bit.ly/n2k2610
Clients going restless and prospects going quiet rarely need another service from you. They need a destination. Name the ridge, put the track in SharePoint and Planner, and report monthly where you stand. blog.ciaops.com/2026/10/28/y…
Most MSP playbooks live in your senior engineer's head. When they're on leave, it goes too. Copilot skills capture that judgement for consistency, not speed. blog.ciaops.com/2026/04/28/f…
Techwerks 31, Melbourne CBD, Thu 26 Nov: a hands-on day on AI agents & autopilots with Copilot, Copilot agents and Copilot Studio. Patrons from $50 ex GST (non-Patron $720). Only 20 places. Reserve: bit.ly/ciaopsroi
Got ConnectWise Cloud Backup (formerly SkyKick) in customer tenants? I've added cw-skykick-exposure-check.ps1, a read-only Graph check for the vendor-credential incident: its apps, sign-ins, audit events, credentials and CA exclusions.
github.com/directorcia/Offic…
Microsoft Scout, now Autopilot, doesn't wait to be asked. It works with your users' existing M365 permissions, so it will find your SharePoint oversharing faster than any auditor. Fix that before anyone goes hunting for the download link. blog.ciaops.com/2026/10/27/s…
Secure Score isn't a report card for the QBR. It's a free, impact-weighted queue of hardening work Microsoft maintains for you, and it spots regressions your team often misses. Run it as a work queue. #MSP #Microsoft365
blog.ciaops.com/2026/06/17/m…
Every CIAOPS Patron plan, Bronze included, comes with every publication in my Gumroad store, ready to download on signup. Plus webinar recordings, the Intranet and 380 PowerShell scripts. From A$69/mo ex GST, 30-day money-back. ciaopspatron.com/
Need to Know is this Friday, 30 Oct, 11am Sydney. Free hour: the month's Microsoft Cloud news plus Managing Microsoft 365 autonomously, with agents, Copilot and automation handling routine tenant tasks. Can't make it live? It's recorded. Register: bit.ly/n2k2610
Personal AI speed clears your inbox, but the business still waits on the same bottlenecks. Find where work snags across the company and put Copilot there.
blog.ciaops.com/2026/10/26/p…
The first proof of a well-ordered mind is a man’s ability to remain in one place and linger in his own company - Seneca
A Copilot Studio agent is only as good as its instructions. Spell out its role, which tools to use when, the format, and where it must stop. Then test and refine.
blog.ciaops.com/2025/08/06/c… #Copilot
Episode 372: AI in each PSA, RMM and security tool just builds smarter silos. The real MSP opportunity is orchestration, an AI layer across the whole stack acting like a digital employee. Plus ConnectWise.
blog.ciaops.com/2026/10/25/n…
