entp (@entp) profile picture

entp

@entp

We make Lighthouse and Tender and have a thing for Ruby and Open Source.

 Portland, Ore.
entp.com
Joined March 2008
  • Tweets1.4K
  • Following14
  • Followers1.1K
@gebiert please write [email protected] with your request - thanks!
Say what? - Howdy, Echoes have long provided a way for support staff to provide answers faster.... tmblr.co/ZxdX-x1ezBmLJ

Say what?

Howdy, Echoes have long provided a way for support staff to provide answers faster. Unfortunately, it was not always easy to use with a large number of echoes. So today, I'm happy to announce that...

blog.entp.com
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Slack integration - Hi all, We know Slack is awesome. We love it and use it every day. Until now, there was... tmblr.co/ZxdX-x1bCtGu6

Slack integration

Hi all, We know Slack is awesome. We love it and use it every day. Until now, there was not an easy way to integrate Slack with Tender. But rejoice! You can now receive all your Tender notification...

blog.entp.com
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Service interruption: DDOS - Hi all, This evening we experienced a large DDOS on Tender which brought the... tmblr.co/ZxdX-x1Y5avQU
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Replying to @qrush
"@qrush Big thanks to @entp for keeping help.rubygems.org/ free for us all these years. Has made a big difference." our pleasure!
Maintenance Thursday 25th at 8pm EST - Lighthouse will be in maintenance mode tomorrow night at 8pm EST,... tmblr.co/ZxdX-x1Rb0Sl0
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Tender is mobile friendly! - Starting today, if you access a Tender site on mobile, you will get a nice... tmblr.co/ZxdX-x1RPfmgc

Tender is mobile friendly!

Starting today, if you access a Tender site on mobile, you will get a nice mobile view (at last!). If your site uses custom CSS, you will need to manually activate it: please read the KB article...

blog.entp.com
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Lighthouse integrates with Raygun.io! - Raygun.io raygun.io/ is an error tracking service that... tmblr.co/ZxdX-x1RPahBl
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Our email server was stuck. We kicked it and emails should start flowing in again. Some incoming emails may be delayed as a result.
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A plan by any other name ... - … still gets you better, simpler, customer support! We decided to change the... tmblr.co/ZxdX-x1RBJXFI
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Raygun integrates with @lighthouseapp, so your team can ship better software in half the time buff.ly/1tErmef
Image from Raygun (@raygunio)
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Maintenance Friday 29th at 10pm EST - We will have a routine maintenance for Lighthouse this Friday 29th at... tmblr.co/ZxdX-x1PQKg1n
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KB Ratings - Howdy! What is this new section that just appeared in the sidebar for KB articles? Well,... tmblr.co/ZxdX-x1NX_S-m
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Knowledge Base updates - Howdy everyone! Today I would like to highlight two updates we deployed to the... tmblr.co/ZxdX-x1Leu8Pe
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Security update: Heartbleed - On Monday April 7th, a vulnerability in OpenSSL was disclosed as... tmblr.co/ZxdX-x1CaIGnH
Companies - Howdy. Today we are deploying some changes to Companies. Companies are groups of users that... tmblr.co/ZxdX-x1BFnxtC
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Knowledge Base Only - Howdy! While Tender is a great support platform, sometimes all you need is a simple... tmblr.co/ZxdX-x1Ac8CRC
Spam improvements - Howdy, Today we deployed a number of improvements to our spam engine. As a result you... tmblr.co/ZxdX-x18PrvTn

Spam improvements

Howdy, Today we deployed a number of improvements to our spam engine. As a result you should see a big decrease of false positives (real discussion incorrectly marked as spam). It is possible that...

blog.entp.com
Site offline for maintenance - Hi all, Tender will be offline for 5-10 minutes tonight, Thursday 1/9 at 9pm... tmblr.co/ZxdX-x13oh72P
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Changelog 12/9 - 12/20 - Happy Friday, We have been a little quiet lately, mostly because we have been... tmblr.co/ZxdX-x11o37ZN
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