@evaluagent

It’s QA, but not as you know it. Find your focus with clear, objective insights from AI-powered conversation intelligence and automated QA.

 United Kingdom
evaluagent.com
Joined July 2011
  • Tweets4.3K
  • Following1.1K
  • Followers1.1K
2.6KMedia
evaluagent retweeted
CX Today
@cxtodaynews18 Feb 2023
Solving the Problems of Quality Assurance ✅ Motivate agents, pinpoint CX issues, and ensure compliance by reimagining #contactcentre #QA 👇 cxtoday.com/contact-centre/s… #cx #cxnews #ccaas | @evaluagent
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7 Examples of Bad Customer Service and How to Fix Them callcentrehelper.com/7-examp… @evaluagent #customerservice #CX #CustomerExperience #Strategy #contactcentre
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Meet our exhibitors! @evaluagent - With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.
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evaluagent retweeted
CX Today
@cxtodaynews31 Jan 2023
Solving the Problems of Quality Assurance ✅ Motivate agents, pinpoint CX issues, and ensure compliance by reimagining #contactcentre QA 👇 cxtoday.com/contact-centre/s… #cx #cxnews #ccaas | @evaluagent
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evaluagent retweeted
CX Today
@cxtodaynews31 Jan 2023
Automate Quality Assurance In Seven Steps 🦾 Maximize the benefits of #contactcentre QA with this clear-cut approach 👇 cxtoday.com/wfo/automate-qua… #cx #cxnews #ccaas | @evaluagent
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evaluagent retweeted
CX Today
@cxtodaynews24 Jan 2023
Solving the Problems of Quality Assurance Motivate agents, pinpoint CX issues, and ensure compliance by reimagining contact centre QA cxtoday.com/contact-centre/s… #cx #ccaas #qualityassurance #qa | @evaluagent
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Meet our exhibitors! @evaluagent - With EvaluAgent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.
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evaluagent retweeted
CX Today
@cxtodaynews8 Aug 2022
Wondering how you can level up your #contactcentre with Quality Assurance? @Hammer_CX and @evaluagent joined us at CX Summit to discuss how QA can be utilised to take #CX to the next level 👇 techsummit.com/cx-summit-202… #CXSummit2022 #bigcxupdate #cxnews #ccaas #hammer #evaluagent
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We want to say a huge thank you to our sponsors at the Customer Engagement Transformation Conference👏 @CallMiner @Daviesgroup @evaluagent @Five9 @FreshworksInc @FrontApp @Genesys @WeAreInMoment @intercom @iProov @Medallia @NICECXone @Talkdesk @tmacltd @UiPath @Verint
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evaluagent retweeted
CX Today
@cxtodaynews8 Jun 2021
Check out our roundup of the leading companies providing speech analytics solutions in 2021 @AspectSoftware @CallMiner @Clarabridge @CogitoCorp @Genesys @Invoca @NICELtd @OpenText @Tethr_io @Verint @DaiseeAi @evaluagent @VoiceAI_Tech @enthuAI cxtoday.com/analytics/top-15…
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EvaluAgent Releases New Team Engagement QA Features callcentrehelper.com/evaluag… @evaluagent #cctr
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#Customerservice may only be one element of #CX, but it’s not one we can afford to neglect, as data from @kustomer, @evaluagent, @CGSinc and others proves. 360magazine.com/2020/05/07/7…
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evaluagent retweeted
AV Magazine@AVMag6 May 2020
Difficulties with sound and video during videoconferencing have topped a list of customer service complaints during the Covid-19 pandemic in a survey by a customer service software company. bit.ly/2SDLJuU #avtweeps @evaluagent
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How to Maintain Service Quality with Remote Teams callcentrehelper.com/maintai… @evaluagent #cctr
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How to Motivate Remote Customer Support Teams callcentrehelper.com/motivat… @evaluagent #cctr
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7 Great Tips for Introducing Agent Self-Scoring to Your Team callcentrehelper.com/tips-in… @evaluagent #cctr
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January blues? More than a quarter of UK businesses believe their customers are less happy in January than any other month, according to new research from @evaluagent. @HRNewsdesk looks at the findings. #Business #UKBiz ow.ly/fohI30qeuA1
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We are delighted to be running the first P&Q Challenge session today! Run by @martinhw at @BrainfoodEngage, sponsored by @evaluagent and hosted by @ElectricityNW #CNWPQ2018 #transformation #challenge #journey
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What Is Workforce Engagement Management? callcentrehelper.com/what-is… @evaluagent #cctr
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Replying to @evaluagent
Thanks for sharing! >Without employees, you have no #customerexperience advises @annettefranz. So what can we do to make sure employees are both happy and engaged? evalua.gent/2DefXtW
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