@fcmb_help

Customer support for First City Monument Bank (@MyFCMB). For security reasons, kindly do not share your personal banking details publicly.

 Lagos, Nigeria
fcmb.com
Joined February 2021
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  • Followers33.4K
9Media
Did you experience a failed transaction when you used the ATM or POS? Or you transferred money to a friend, and it hasn’t been received yet? Whatever it is, you don't have to visit the bank to lodge the complaint.
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Simply log it on FCMB New Mobile app in these easy and quick steps: 1. Login to FCMB New Mobile. 2. Click on the account you want to view. 3. Click the transaction you have challenges with. 4. Select “Initiate dispute” and follow the prompts.
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If you do not already have FCMB New Mobile, just click onelink.to/y4pjhi to download. #FCMB #MyBankAndI
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Stay on top of your transactions with *329# and enjoy easy access to your bank statement whenever you need it. How to below: • Dial *329# • Choose 'Statement' (option 7), then select either full statement, or mini statement. It's that easy. #FCMB #MyBankAndI
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We are excited to let you know you can now easily activate your debit card or select your PIN on our Internet Banking Platform. For now, this applies only to Mastercard and Verve Debit Cards.
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So, when you pick up your instant Debit Card, just follow the simple steps below to set up your PIN:
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1. Login to FCMBOnline (click on link in our bio) 2. Under “Card Management” menu, select “PIN Management” 3. Choose “Card PAN” 4. Select “PIN” or “Change PIN” or “Retrieve PIN” as applicable. 5. Enter required security details and Submit. Easy-peasy, right? #MyBankAndI
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In using ATMs for your banking transactions, you may sometimes encounter challenges – cash gets stuck in the machine, your card is withheld or simply does not work well etc.
Fraud Awareness Campaign

ALT Fraud Awareness Campaign

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No matter the sort of challenge faced, you should never accept help from strangers, no matter how helpful they seem to be. This is because fraudsters often loiter around ATMs, looking for unsuspecting customers to defraud by offering to help them resolve one issue or the other.
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Don't fall for it! If you ever experience an issue using an ATM, go inside the bank to seek proper help. Stay vigilant and safe always! #FCMB #MyBankAndI
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