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Hi! For code errors, the SM Tickets team is still continuously checking the responses submitted through the form and refreshing the codes accordingly. For ticket voucher and payment concerns, we are also still waiting for their report and updates. We have been continuously following up with their team and pushing for a response. We have also asked them to check and acknowledge the concerns sent to their support email, and they have informed us that these have already been forwarded to their Customer Care team. Please rest assured that we are actively coordinating with SM Tickets and will continue to follow up until we receive further updates. Thank you!

The SM Tickets team is currently checking each submitted response to verify whether your membership code has already been used to purchase ticket/s before refreshing it. This process may take some time, so kindly wait a few minutes. To check if your code has been refreshed, please try entering it again and again during checkout. For ticketing or payment concerns, such as deducted payments or tickets not reflecting on your end, please contact SM Tickets directly at [email protected]. We recommend you contacting SM Tickets directly, as this concern is on their end and they are the only ones who can resolve it. We have already informed their team about this issue, but reaching out to them directly would be the fastest way to get assistance. Please know that we are continuously following up with and coordinating your concerns with the SM Tickets team to help address these issues as soon as possible. Thank you for your patience and understanding!