Genesys

On hold. No context. “Just add AI.” 😱 The #CX scaries are back.

Trademark Global is putting agentic AI to work across the customer journey with measurable results. Using #GenesysCloud Agentic Virtual Agent, it’s seen a 111% increase in referral code usage while creating more connected experiences across brands and retailers. See how: gsys.cx/4yMMyCS

Shared values can build trust, strengthen relationships and bring people together around what matters. That’s why feedback like this means so much to us. See how we’re putting our values into action in our latest Sustainability Report: gsys.cx/3WQVgmg Read full review here: gtnr.io/Dr5zkxf8X

“I think right now in the market, the experience is everything.” — Dr. Anjala Krishen Dr. Anjala Krishen joins the Xperience Podcast to explore why customer expectations keep rising, how experiences shape future decisions and where AI can make the biggest difference. Watch the episode: gsys.cx/4ewQWi8 #XperiencePod

Exciting news: Genesys has earned #GreatPlaceToWork certification across 23 countries!🏆🌍 🇦🇺🇧🇷🇨🇦🇨🇱🇨🇴🇫🇷🇩🇪🇭🇺🇮🇳🇮🇪🇮🇹🇯🇵🇲🇾🇲🇽🇳🇱🇵🇭🇸🇦🇸🇬🇪🇸🇨🇭🇦🇪🇬🇧🇺🇸 Discover why Great Place to Work recognizes our offices around the world as a place where people feel supported, empowered to grow and connected to the impact of their work. 👉 gsys.cx/4BBwEy6

Genesys received the highest scores for two critical use cases: Customer Engagement Center and Global Contact Center! 🎉 Recognized forexecution and vision. Designed for impact. See why: gsys.cx/3UHfEFR #GartnerCriticalCapabilities #CCaaS #CX

We’re proud to be named a Leader in the 2026 @Gartner_inc® Magic Quadrant️™ for CCaaS and positioned the highest in Ability to Execute! 🎉 Recognized by analysts. Chosen by customers for results. See why: gsys.cx/4z6dD5h #GartnerMagicQuadrant #CCaaS #CX

1,800 hours back in a year. ⏱️ That’s the estimated efficiency gain P&N Group is seeing after bringing systems, data and workflows together with CX Cloud from Genesys and @Salesforce. See what else changed: gsys.cx/4eoF4yF

Five months ago, Neha Sood joined #OneGenesys to help turn innovation into impact. Today, she’s excited by the opportunity to help companies improve customer and employee experiences at scale. Hear her story and explore open roles: gsys.cx/3UdB9xV

Great CX shouldn’t be an either/or equation. See how agentic orchestration can help turn competing priorities into connected outcomes in the CX Playbook for the Agentic Era: gsys.cx/4BdtzE3

How is digital transformation reshaping customer experience? At @money2020, @Tony_Bates71 will join Antonio Tornatore, Chief Digital Transformation Officer at Ferrari, through our partnership with @ScuderiaFerrari, for a conversation on innovation, digital transformation and the evolving expectations of customers. Join us live on Monday, October 19, at the Exchange Stage: gsys.cx/4i40kL6

Every service agent could use a buddy who always has the answer. For @JLL, that buddy is Agent Copilot, helping teams get the right information in the moment and keep things moving. See what they’ve accomplished together: gsys.cx/3TGSizT

Alex @Kantrowitz founder of @BigTechnology, joins the Xperience Podcast to discuss why adaptability matters in the AI era and what leaders can do to prepare for what comes next. Watch the episode: gsys.cx/4jTfPrO #XperiencePod

🎉 We’re proud to be named to the 2026 Best Workplaces in Technology™ List! It’s recognition of our people and a #OneGenesys culture where meaningful work, growth and impact come together. Learn more: gsys.cx/4skVPkl

Making time for mental health is an important part of our #OneGenesys culture. In recognition of #WorldMentalHealthDay, colleagues around the globe share the everyday practices that help them recharge, reset and feel their best.

A major shift in AI is underway: AI won’t just work for businesses. It’ll work for customers, too. Genesys is working with @SierraPlatform, @Meta and other industry partners on Personal Agent Protocol — an open standard for what comes next. Read more: gsys.cx/47JdLva

There's always something new to discover on the Genesys Orchestrators platform. See how Thomas Vickery and Adam Thomas from Admiral are making the most of their experience. Join the Orchestrators community: gsys.cx/4yUt805

In her latest Forbes Human Resources Council article, Genesys Chief People Officer Eva Majercsik explores how #AI can change where people focus their time at work. 🔗: gsys.cx/4hvOydz

Future-proofing your CX strategy starts with knowing what’s coming next. 👀 7,300+ consumers and CX leaders shared what they’re seeing. Get the 2026 State of Customer Experience Report: gsys.cx/4rRFwLl

Genesys has once again been named a Leader in The @IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment. 🎉 Discover why Genesys is a Leader: gsys.cx/4jGf6tW