@getvalenceAI

real-time emotion AI for conversational intelligence across the enterprise and contact centers

 San Francisco, CA
valencevibrations.com
Joined December 2024
  • Tweets15
  • Following85
  • Followers14
3Media
transcript: “love this.” employee: what are you even talking about
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dating profile: emotionally intelligent, great listener, always reads the room (it’s me.)
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emotion AI fun fact: you can hear a smile. you can also hear a fake smile. both are on your last sales call recording.
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if your AI can’t tell when a customer is furious, congrats, you’ve automated your worst employee!!
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every company: “we’re customer-obsessed” also every company: deploys a bot that can’t hear a grown man sighing into the phone for six straight minutes
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“Fine” can mean fine. It can also mean “cancel my account.” The difference is in the voice.
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Emotion AI creates value on two timelines. In the moment, it helps AI adapt to emotion. Afterward, it reveals the patterns behind better conversations. Humans learn those patterns naturally. AI has to learn them deliberately.
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A customer can say, "That's fine," and mean a dozen different things. Relieved. Uncertain. Frustrated but staying polite. Words tell you what was said. Tone tells you what was meant.
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What makes an automated voice sound more human? This "before and after" shows Valence in action.
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Every phone call strips away much of what we rely on in face-to-face conversation. Emotionally intelligent AI can help recover those missing signals, not by seeing your face, but by understanding the emotion embedded in your voice with precision.
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No one is fooled by fake typing sounds on automated calls. The future isn't pretending to be human. It’s AI that understands human idiosyncrasies and adapts accordingly.
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Every sales conversation has two layers: what's said, and what's felt. The second layer is often what determines whether a deal closes. Read more here: getvalenceai.com/blog/the-po…

The Power of Emotional Intelligence in Sales - Valence AI

Valence Al revolutionizes customer intelligence with vocal tone emotion Al: real-time analytics boost business insights, close rates, and retention

getvalenceai.com
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Valence AI retweeted
Slator
@slatornewsJun 30
Valence AI announces USD 5m in funding 💰 and two patents for its #AI solutions that detect emotions based on the acoustic qualities of #speech 🗣️ that “everyone else throws away.” @getvalenceAI slator.com/valence-ai-raises…

Valence AI Raises USD 5M to Bring Emotional Intelligence to Voice AI

Valence AI announces USD 5m in funding for AI models that detect emotions based on the acoustic qualities of speech.

slator.com
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Today, Valence is proud to announce that we have raised a $5M seed round to build emotional intelligence infrastructure for voice AI.
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: super excited about emotional foundation AI models and builders of cognitive tech that I predict to hear massive breakthroughs in next couple years that’ll form the roots of new generation human machine intelligence collaborations :: @duckworthchloe and @shannohno have been busy building Valence Vibrations @getvalenceAI ::: can’t wait to see their multi modal phase personally :::: impressive demo of their real-time emotion AI for conversational intelligence at @jowyang ‘s Llama Lounge event last night and we’re not the only ones ::::: @garrytan endorsing with conviction this next on fire space & formidable femme duo’s product xitter.cf/garrytan/status/188537…
Ozlem Peksoy Bishop
@opeksoy7 Feb 2025
: emerging and connecting dots in SF AI scene :: 1st 2025 Llama Lounge 16 in a hunt for B2A and A2As at full force ::: oh the places next cohorts of founders go
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