Remote monitoring and management for connected product fleets — from self-service kiosks to security systems. See and solve problems automatically with Canopy.
Atlanta, GA
Joined September 2015
- Tweets1.8K
- Following284
- Followers267
- Likes481
Canopy retweeted
A few years ago, it was hip to call yourself a “tech company that happens to sell food”. In reality, it was a clever marketing ploy to juice Wall Street valuations.
McD is running infrastructure some startups only dream of.
These Google Edge Cloud rack are just one tiny slice of our stack. I’d be shocked if any competitor on Earth runs more tech than @McDonalds.
Canopy retweeted
Chick-fil-a's only, first of its kind vending machine is in Georgia. Here's where savannahnow.com/story/news/2…
Canopy retweeted
Running a business means getting hit from every angle—food costs, remodels, tech upgrades, and endless mandated fees.
I thought digital menu boards would cut costs vs. printed POP. Instead:
• POP costs never dropped
• $75K to install
• $30K to replace after 6 years
Today’s hit: one store with 16-month-old boards needs new media players. Why? Stratacache is no longer approved. Price tag: $9K.
And my certified internal techs? Not allowed to install. Forced install fee: $3K—for a job we already do in half a day.
The hidden costs of doing business are real. What has hit you lately?
Many franchisees having to replace their digital menu boards due to “browning”. Only about $30,000 per @McDonalds. Average operator has 10 locations. Didn’t expect the life span to be about 6 years for the cost.
I’m going to go cry myself in the corner for the day. Yes, a McD can produce cashflow but also can drain your bank account very quickly. Between rent, payroll, insurance, remodels & equipment—7 digits can drain in a matter of days.
Canopy retweeted
ISC West 2025 is next week in Las Vegas, and Canopy will be there!
👋 Reach out and let's schedule time to meet → gocanopy.com/events/isc-west…
👉 Find us with @velaseasystems on April 2–3 in the technology room at The Venetian Expo, Marco Polo No. 705
See you there!
Canopy retweeted
The truth is progress in retail tech isn't linear.
And that's to be expected.
Here are several ups — and at a few downs — of big box retail tech from Target, Walmart, and Sam's Club ...
All in our latest post at goCanopy.com:
gocanopy.com/news-insights/t…
Canopy retweeted
The debut of @TGL is tonight. Pro golfers playing on a roofed course into a simulator screen.
It'll be a live production playground, too.
Mic'ed up players. 73 cameras, including SSMOs on the tee boxes, a bunch of robos, a drone, Railcam, Rovercam, and Spidercam.
Canopy retweeted
Vending machines are boring.
At least that's what I used to think...
Until I saw these 10 insane vending machines from around the world:
(Japan will shock you 🇯🇵👀)
Canopy retweeted
Using Canopy, OpenTech's team is able to get kiosks into the hands of customers faster — and the kiosks "just work," which is something they'd always wanted to do with their business ...
And now they can. 6/
teapawt.org/goCanopy/status/184917…
"Having Canopy saved us time ... we can set up that kiosk for the customer, get it on time or even earlier to be installed ... they can be up and operational and renting units and taking payments within an hour."
👆 That's one insight Justin Johnson shared with Canopy's Nathan Rowe and Steve Latham on Monday of this week — about how OpenTech Alliance is automating everything from onboarding to provisioning, device reboots to configuration.
Automations for OpenTech mean 10% fewer tickets and issues solved before they are even known.
With RMM, OpenTech is able to make their smart property tech even smarter.
This not only supports OpenTech's technical support team, it makes OpenTech's customers happy too.
Canopy retweeted
Waymo may be way mo' 😏 ahead, but it's still to be determined how this ends up. "The [Waymo] vehicles aren’t flawless, exhibiting odd behavior like inexplicably honking in a Waymo parking lot ..."
Who will win the self-driving car race? Time will tell.
teapawt.org/goCanopy/status/182407…
Waymo autonomous driving cars in Bay Area honking "briefly" throughout the night, disturbing the peace:
Resident: “At first I actually found it really funny, these cars are honking at each other ... I don’t find it funny anymore.”
Google working to fix the problem.
Via Los Angeles Times. 🚗🤖 latimes.com/california/story…
Canopy retweeted
Just two weeks after being installed, downtown Kalamazoo's new parking kiosks have been removed due to technical glitches and ADA violations. kioskmarketplace.com/news/mi…
Canopy retweeted
Redbox, the DVD vending machine pioneer, is out of business, sticking Walgreens, Walmart and other merchants with 24,000 abandoned big red machines on.wsj.com/3XThYqY on.wsj.com/3XThYqY
Canopy retweeted
According to a recent report, 84% of U.S. consumers now prefer self-service kiosks, with 66% choosing these options over traditional staffed checkouts. More details: bit.ly/3XEOxsq #RetailTech #CustomerExperience
Canopy retweeted
Think all those restaurant deals are easy to pull off? Think again. It took Domino's 2 years, millions of dollars and some sleepless nights to pull off Emergency Pizza, a twist on the buy-one-get-one deal. wsj.com/business/hospitality…
Canopy retweeted
Self-service necessarily means offloading work to customers, so businesses should be smart about what work they offload.
If it creates pain for customers with no clear benefit, that's no good.
And if these connected products go down with no one else the wiser, you've now offloaded troubleshooting to customers.
Because most customers won't bother with reporting a down device, down devices create big, expensive problems that go unreported (or underreported).
And the tech to manage these kind of remote devices like self-service kiosks/checkout is still in its infancy.
TL;DR: To mitigate the downsides of the doorman fallacy, you need options for customers — failsafe mechanisms in the form of people and better tech to monitor/manage the machines.
Canopy retweeted
The doorman fallacy via @rorysutherland
"The spectacular failure of self-checkout technology"
@thismademecool takes a strong perspective against self-checkout kiosks at retail stores.
Do you find Simon's argument convincing?
youtu.be/zDILuTQ_GKI?si=vvpq…
P.S. Connected product teams take note of the doorman fallacy🚪💁♂️
Canopy retweeted
1/ Canopy was founded 11 years ago — though not as Canopy but as Banyan Hills Technologies.
The idea to design a system that could monitor, manage, and automate remote device management came from an unexpected place:
A vending machine for DVDs 📀
This is that story (thread)
