Needless to say, your staff was rude to me and my co passenger, accusing us of filming when we were not filming, because I politely asked them the same question- How could they change flight time 2 hours before a flight and charge me extra. Mind you, at this point I had paid the extra because I dont want a money hassle. They were also unprofessional, playing very distasteful private voice messages to each other on speaker phone and giggling at the obscenity while “resolving” our issue. And the language of resolution is suspect— the lady literally began with ‘Sir the actual charge of this change is 40,000 rs (original ticket for not more than 15) but i will charge you only minimum price 3,000 per customer’. A 90% discount??? Instantly??? Without me asking for it ??? Super suspicious. Everyone asks you to go to the next counter, trying to exhaust your anger and genuine frustration. You waste my time, you take more of my money, but no one dares take any accountability.