On Customer Experience, Startups and The Future of Education in the Age of AI
Miami
Joined July 2011
- Tweets10.3K
- Following6.7K
- Followers8.2K
- Likes27
Operating globally since 1955, why would a famous global brand like @Panasonic_cp setup in India (via @PanasonicIndia) and have no #CRM for tracking #customerservice calls and #customerexperience for high ticket price items like AC's?
Why we chose wrong when we went with @PanasonicIndia over @SamsungIndia for our smart home appliances
linkedin.com/feed/update/urn…
Case study on how to destroy your brand by @PanasonicIndia . Purchased top of the line AC at @cromaretail with 4 year extended warranty. First major failure exposed Panasonic's horrifying network of third party service repair providers. Simple problem. 2 month to diagnose/fix
The @PanasonicIndia CX anti-playbook continues. Zero #tracking of service calls. Zero #CRM. Zero Senior management followup when long unresolved customer ticket remains pending. Clear intent to avoid any loss of profit from extended warranty sales.
Pivots are great tools for finding atlernate revenues but you have to keep grounded in reality about their potential. #covid19 #recovery #pivot bloom.bg/2VUe7ut
How do you get your management team to run like it did pre-Covid? There’s a new misalignment in a lot of companies and it all comes down to #contingent forecasting. #covid19 #pivot #forecasting
If there was any doubt before, now there’s none — the #Covid19 crisis is all about managing through change. Does your business have the financial forecasting framework to weather the storm? #changemanagement #recovery
Your vendors gave you a break for 1 quarter but now you need more time. How do you get them to buy into a longer extension of payment holidays and reduced pricing? We can help.
In the absence of a national US strategy for #Covid19 is your business ready for the coming cycle of ups and downs. The key is contingent financial modeling. #recovery #recession
Pivos are great tools for finding atlernate revenues but you have to keep grounded in reality about their potential. #covid19 #recovery #pivot bloom.bg/2VUe7ut
Drowning in mixed messages about the #economy? Find more solid ground in your #recovery planning by using contingent financial modeling. It’s the key to solid decisions and confidence in tough times. #covid19 #crisisceo #pivot
Your pivot strategy needs balance — between your company’s strengths and your customers’ greatest needs at the moment. Your #recovery depends on it.
#covid19 #customercentric #cx
The #lockdowns may be ending and things are opening up, but the economic and business upheaval will continue well into next year. Is your executive team ready? #covid19 #newnormal #decision making
With so much changing around every business, is yours on top of how each change is going to impact your key customer segments? #covid19 #customercentric
It’s so critical to draw on digital to reimagine the customer experience as brands struggle with redefining leisure and luxury. ibm.co/2XMjHAv #pivot #cx #COVID19
In the middle of this crisis, is your management more misaligned than usual? It’s a fixable problem with the right tools and approach #crisisceo #covid19 #recovery
Stop blaming Work-From-Home for your team management issues. It’s just exposing the problems that were hidden at the office. bit.ly/2Ue3hi8 #wfh #performancereview