Sofias

Airline Agent: “I’m sorry, sir, but your seat has already been occupied.” Passenger: “How is that possible? I paid for seat 14A and checked in online yesterday.” Agent: “Another passenger has been assigned that seat.” Passenger: “Then why did your system allow two people to book the same seat?” Agent: “It appears there was a booking error.” Passenger: “Can you give me another window seat?” Agent: “The flight is fully booked. I can offer you a middle seat towards the back.” Passenger: “I specifically paid extra for a window seat. Why should I accept a worse seat because of your mistake?” Agent: “I understand, sir, but there’s nothing else available.” Passenger: “Then I want a refund for the seat selection fee.” Agent: “We can process that after the flight.” Passenger: “And what about the difference between what I paid for and what you’re offering?” Agent: “Sir, you’re still getting a seat on the aircraft.” Passenger: “I didn’t pay to be given whatever seat was left over. I paid for a specific seat.” The agent checked his computer again. Agent: “Sir, I can see something else. Your original seat assignment was changed at 9:42 this morning.” Passenger: “By whom?” Agent: “The system doesn’t show a name.” Passenger: “Does it show why?” Agent: “It says the seat was reassigned due to a special request.” Passenger: “Whose special request?” The agent paused.