Jay Beavers

Cute allusion to #Aliens in the #Expanse Finale. Game over, man, game over.

I keep getting the same tired responses from @DellCares. You don't think...nah...they wouldn't risk their customer satisfaction... Huh. laptopmag.com/articles/dell-… At least they beat Acer... Delay. Deny. Defend. #why-no-warranty-dell #Latitude #XPS #OptiPlex

...but whatever you do...don't talk about this publicly. It's for your safety. Really. We mean this sincerely. We have your best wishes at heart. Delay. Deny. Defend. #whynowarranty #dell #latitude #xps

On one hand, Twitter support rocks. People actually respond. On the other, 'rotating conversations with rotating staff people who don't read the history' is a terrible driver for customer satisfaction. Give me a Genius Bar any day. #whynowarranty #dell #latitude #xps

Do you think they had to fire this support person? They've definitely never acknowledged again that s/he looked into the crash report and saw it was a hardware problem. Even when I pasted their own words back. Delay. Deny. Defend. #whynowarranty #dell #latitude #xps

Q: Explain to me how the error report "A problem with your hardware caused Windows to stop working correctly" turns into "per the error you have shared there are no hardware issues." A: Please rerun the diagnostics. Delay. Deny. Defend. #why-no-warranty-dell #Latitude #XPS

Twitter sucks for technical support. Want to know why? Well, if you *own* the support conversation tool, you can obscure the conversation history. Twitter DMs have a saved history. With Twitter DMs, your responses aren't hidden. #why-no-warranty-dell #Latitude #XPS #OptiPlex

Math sometimes sucks. They keep asking to rerun diagnostics. I'd have to run them 240 times to get a hit. And then, since it's a CPU freeze and all work is lost, I wouldn't be able to give them the report they require. So no issue, right? #why-no-warranty-dell #Latitude #XPS

Sixth time they've asked me to rerun their 10 minute diagnostic test. What do you think, do you think it will fix the problem this time? #whynowarranty #dell #latitude #xps

I'm sorry folks, but if you buy @Dell these days, this is what your warranty process will look like. atg.wa.gov/ Deny. Delay. Now we're to Defend. #why-no-warranty #latitude #xps #inspiron

What happens if their 10 minute diagnostic run doesn't find an error? They have rock solid belief that no hardware problem could exist. Huh, I wonder if I could get away with that for my job? "Hey, that ran for 10 mins on *my* computer. #why-no-warranty-dell #Latitude #XPS

A computer that suddenly freezes once a week losing all work. 30 days into the service request. Less than 6 months into a four year extended 'warranty'. This is all they will do. #why-no-warranty-dell #Latitude #XPS #OptiPlex

Be sure to have your documentation in order when contacting your state's Attorney General about @Dell's deceptive business practices. I'd suggest going through @DellCares for your support, as this documents their malfeasance. Deny. Delay. Now we're to Defend. #xps #latitude

When @Dell won't honor the terms of their warranty when they ship defective equipment, the next place to go is to your state's Attorney General. In Washington State, that would be atg.wa.gov/. Delay. Deny. Now we're getting to the Defend. #Latitude #XPS #OptiPlex

After 20 years of loyalty, reluctantly setting aside my @dell computers because of high failure rates and #delay-deny-defend warranty service. @michaeldell, must be sad to see the company that bears your name descend from greatness to garbage. #dell #latitude #xps

Delay, deny, defend. The warranty policy for @dell computers. The third time they've insisted that the best way to diagnose a hardware problem is to format my hard drive. Can you run your business like this? #dell #latitude #xps #why-no-warranty-dell

Delay, Deny, Defend. It's not just for insurance agencies anymore. it is the warranty policy for @dell computers. Fourth time they have asked me to rerun a diagnostic for a hardware flaw that causes a computer freeze once a week. #latitude #xps #dell #why-no-warranty-dell