Top 15 rated Speaker by Conventions & Meetings Magazine * Author of the new book http://t.co/dkfK7KPNqn
Pittsburgh PA
Joined May 2009
- Tweets2.2K
- Following1.1K
- Followers1.3K
- Likes475
Check out amazing, keynote speaker, Marilyn Sherman’s newest blog on Positivity in your Life
infinitespeakers.com/2023/01…
Very honored to have been interviewed by Tom Bixby for the Level Expert Network Interview Series. I hope it helps in showing you How to Add VALUE to Your Business Through Customer Experience. Let me know how I can help
youtu.be/6hk0R7UERSw
I really like this article from the Customer Strategist, “The Future of Customer Experience; Where do humans fit in an increasingly digital world?” Let me know what you think. ttec.com/articles/future-cus…
Explore the creation of interdependence in teams and how the most powerful teams foster self-motivation among their members.
Team interdependence is defined as the way in which the members of the team are linked to one another (Colquitt, Lepine & Wesson, 2009, p. 379).
3) Clarify Exactly How/Where HR Can Support EE And CX
Here are some ways that HR can forge the EE-CX link…
• Employee communications
• Employee training & new hire onboarding
• Performance motivation
• Awards, celebrations, incentives
• Employee listening programs
2) Get HR To Connect EE And CX
HR owns the cultural programs, so it’s key that they are first looped into Employee Engagement (EE) so they can help support CX. First a strong mission, vision, values sets the tone for your tribal purpose and code of conduct (oxytocin).
CX-Boosting Strategies
1) Become A CX Leader — By focusing first on employees
CX leaders Here’s what Temkin Group found:
Temkin Group Employee Engagement Benchmark Study, 2017
Base: 5,552 U.S. consumers employed in for-profit organizations
So what’s an organization to do?
Arm yourself with these 3 CX-Boosting Strategies
Become A CX Leader —
1) By focusing first on employees
2) Get HR To Connect EE And CX
3) Clarify Exactly How/Where HR Can Support EE And CX