@jiscmi

This account broadcasts information on MIs affecting the Janet network. Full details will be available at https://xitter.cf/t.co/NlGGEExlc9 or 0300 300 2212.

 Harwell, Oxford
ji.sc/MI
Joined January 2015
  • Tweets447
  • Following0
  • Followers2.9K
187818 - We have engaged with the peer to ask them to investigate. Our engineers have temporarily shut down the affected peering, with customers reporting an improvement in service. Investigations are ongoing until we have implemented a permanent fix.
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187818 - Further investigations with our Senior Engineers confirmed that the loss appears to be off Janet within a peers network, we will engage with this peer to ask them to investigate. Our engineers are continuing internal discussions to assess for possible workarounds.
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187818 - Remote Janet users - All investigations point to latency and loss occurring in hops beyond the Janet network. Any loss upstream will cause issues downstream, until this issue is resolved we would expect loss to be apparent in later stages of the path.
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187818 - Our engineers continue to analyse reports to aid our peering partners investigations, our Senior Engineers have been engaged to assist.
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187722 – All customer connections should now be restored. Our engineers are opening a case with our hardware supplier to investigate further.
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187722 - We have experienced an unexpected failure on a core node that resulted in traffic being dropped rather than re-routing. We are still bringing the device back online. A full diagnosis of the event will be carried out.
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187595 - PSBA have confirmed that services are now restored. PSBA will continue to monitor.
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187595 - We have been made aware of a Major Incident which is under investigation within the PSBA Network, reportedly starting at 16:58 UTC, Wednesday 25th March 2026. Current assessments indicate that all organisations across PSBA Wales are affected by this incident.
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187595 - Engineers have identified an issue and are working to restore services. The PSBA Network is beginning to stabilise and the alarms are clearing. Updates to follow as we receive them.
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We are seeing increasing stability across the Jisc and HESA services that were affected by the global Cloudflare outage earlier today. We will continue to monitor the situation and provide an update if anything changes
Jisc Major Incidents@jiscmi18 Nov 2025
As a result of the Cloudflare outage, you may experience disruption using the following services: Hedd, Online Surveys, Archives Hub, explore my data, equipment data, Prospects, IRUS, Jisc Involve, JiscMail, JUSP, KB+, Library Hub, Repository, Open Policy Finder, UK ORCID Support
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As a result of the Cloudflare outage, you may experience disruption using the following services: Hedd, Online Surveys, Archives Hub, explore my data, equipment data, Prospects, IRUS, Jisc Involve, JiscMail, JUSP, KB+, Library Hub, Repository, Open Policy Finder, UK ORCID Support
Jisc Major Incidents@jiscmi18 Nov 2025
A number of Jisc sites and systems have been affected by the global Cloudflare outage including JiscMail, Online Surveys, and HeidiPlus, as well as other HESA and Jisc services. We are monitoring the situation closely and will provide an update once we have more information.
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You may also find the following HESA systems affected: HESA website, identify system (IDS), issue management system, HeidiPlus, data platform, and Graduate Outcomes
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A number of Jisc sites and systems have been affected by the global Cloudflare outage including JiscMail, Online Surveys, and HeidiPlus, as well as other HESA and Jisc services. We are monitoring the situation closely and will provide an update once we have more information.
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A number of Jisc sites have been affected by the Microsoft Azure Front Door outage including Hedd and Chest. We are monitoring the situation closely and will provide an update at 9:00 tomorrow morning if not before.
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As of approximately 8:30 last night, all sites are back up and running as normal.
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186395 - This has now been confirmed as a permanent fix.
Jisc Major Incidents@jiscmi27 Jul 2024
186395 - We have been made aware that splicing work is now complete. We are awaiting confirmation as to whether this is a permanent or temporary fix.
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186395 - We have been made aware that splicing work is now complete. We are awaiting confirmation as to whether this is a permanent or temporary fix.
Jisc Major Incidents@jiscmi26 Jul 2024
186395 - Connectivity to all services has now been restored. Repair work is not yet complete, listed services will continue to be considered at-risk until completion. Updates to follow.
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186395 - Connectivity to all services has now been restored. Repair work is not yet complete, listed services will continue to be considered at-risk until completion. Updates to follow.
Jisc Major Incidents@jiscmi26 Jul 2024
186395 - Fibre repair work is ongoing to restore connectivity to all services. Updates to follow.
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186395 - Fibre repair work is ongoing to restore connectivity to all services. Updates to follow.
Jisc Major Incidents@jiscmi26 Jul 2024
186395 - Connectivity restored to the majority of affected services at 22:22 BST, following the reboot of an optical node. The remaining services are expected to restore once fibre splicing has been completed. Updates to follow.
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186395 - Connectivity restored to the majority of affected services at 22:22 BST, following the reboot of an optical node. The remaining services are expected to restore once fibre splicing has been completed. Updates to follow.
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