
ALT Phone First Make sure you Phone First before going to the Emergency Department at the Royal Victoria or the Mater: 028 9615 944 Operating from 8am to 6pm Monday to Friday, excluding bank holidays. For emergencies - 999 (including stroke, heart attack, loss of consciousness, breathing difficulties, severe bleeding or major trauma) Always call 999.

ALT An Online User Feedback Service for HSCNI Care Opinion is an independent organisation which offers a way for people to share experiences of HSCNI which is safe, simple and leads to learning and change. Care Opinion is a non-profit organisation & not part of the health service. Care Opinion cannot offer support or advice on individual cases. The Care Opinion platform is where you as a service user, family member or carer can leave anonymous feedback, which is shared directly with services. Care Opinion will not state who you are & will never share your personal details with anyone. leave your feedback by using any of the following methods: - • Website - www.careopinion.org.uk • Scan the QR code • Freephone Number - 0800 122 3135 (Mon-Fri By sharing 'what is good' and 'what could be improved' about services you can help to make a difference You can see how feedback is leading to learning and change on www.careopinion.org.uk further information email the team at: [email protected]

ALT What's your story? Workshop for Leaders in Social Work "Exploring Care Opinion in Social Care" Wednesday 21 August 2024 from 09:30-13:45 The Junction, Dungannon, BT70 1BS • 09:30 - 10:00 Registration & Refreshments PHA • 10:00 - 10:10 Introductions & Expectations PHA • 10:10 - 10:20 Setting Context PHA • 10:20 - 10:40 Introduction to Care Opinion (including moderation) CO • 10:40 - 11:00 Application to Social Care CO • 11:00 - 11:10 COMFORT BREAK • 11:10 - 11:30 Group Exercise PHA - Claims / Concerns / Issues • 11:30 - 12:00 Feedback PHA 12:00 - 12:45 Group Exercise PHA - Progressing Plans 12:45 - 13:00 PHA Next steps • 13:00 - 13:45 LUNCH HSC Public Health Agency HSC

ALT Image of Interim Director of Social Work, Tracy Reid. Message reads: “Today I met with a social work colleague and her family. Like me, she came into social work to help people in need at their most vulnerable time. Like me, she has had the privilege of working with people in their own homes, in hospital, and on the streets. Unlike me, she has been threatened and her family put out of their house due to racism. And yet she continues to work. I was humbled by her resilience and in awe of her dedication. She is a member of the community, working for the community. Let’s continue to stand together against all intimidation while we deliver for the people who need us, regardless of their race, gender, religious beliefs, or political opinion. That is Health and Social Care.”

ALT Screen shot of post from Susan cousins Author Overcoming Every Day Racism Support your Minority Ethnic Staff. - Ask if they feel safe getting to and from work. - Ask if there is anything you can do to ensure they are safe and feel safe. - Ask about their families safety - Allow flexibility in going to and from work. - State clearly where support is available. - Make a genuine statement of support to your staff and to the community you inhabit. - Don't underestimate fear and trauma re-lived. - Listen and allow people a voice.

ALT Image includes a photo of a person on the phone with a purple tone overlay. Health and Social Care logo in the top left hand corner. Text on image reads: The Regional Emergency Social Work Service number will change on 1st July to 0800 1979 995. This service is available outside normal office hours including weekends and public holidays. 5pm - 9am Monday to Thursday 5pm on Friday to 9am on Monday There is 24 hour cover over public holidays.

























