In our latest article, "13 #customerservice tips for #banks”, our VP of Marketing (@jpugafer), explains how delivering a world-class service and meaningful advice, banks can minimize drop-offs, improve conversion rates, and increase customer loyalty. unb.lu/2plvQxX

Customer service relies on effective communication between agent and client. #Livechat technology is a powerful way of enabling this exchange, allowing visitors to communicate with their bank whenever they want. More in our latest article: unb.lu/2LI2VeK #cobrowsing

#Cobrowsing is a great example of technology that advances both efficiency and customer service. It allows banks and insurance companies to join customers' browsing sessions in real time. #banking #insurance #customerexperience unb.lu/32baX7o

Almost 80% of #retailbanking customers are looking for # financialadvice. But despite this strong interest, only 28% of customers can recall recently receiving any type of financial advice. Let's not miss this big opportunity to connect with customers! unb.lu/2vBhvgr

Customers are expressing all-time low levels of trust with their financial institutions. How can banks go beyond the basic relationship of a money keeper and become a trusted partner? High-quality customer experiences can build a trustworthy impact. unb.lu/2UqEjyn

We've got a new look! 10 years ago we poured our collective energy and brain power into starting Unblu. We've grown, and we've evolved from a co-browsing interface to a conversational banking platform. Check it out at unb.lu/2MslyDo #makeeveryconversationcount

Transactional Sameness or Relational and Relevant? According to @haldimann, #banks need to invest in the customer experience or lose their position of trust. unb.lu/2Gog1y2

Latest article from @haldimann: How to stay ahead of customer expectations? A Compendium of insight from the Bezos stakeholder letters unb.lu/2CpgBYS #customerexperience #digitaltransformation

What do banking clients want? They want banks to guide them in their future decisions and provide personalised, meaningful advice. Discover more in our latest white paper unb.lu/mifid2 #bankingregulation #Banking #DigitalTransformation

Customers expect a “special” relationship with their bank, and in turn, banks need to demonstrate they are looking out for the customer’s specific best interests. #digitalbanking #customerexperience unblu.com/en/resources/news/…

New post! How meaningful is your customer’s digital experience? To remain competitive, banks need to make a fundamental shift from selling to truly supporting clients #banking #cobrowsing #fintech unblu.com/en/resources/news/…

✍️ New article on our site by @jpugafer - From Silos to Seamless: How do we get there? unblu.com/en/resources/news/… #banking #userexperience

unblu will be on stage at @Finovate Europe 2018 in London #fintech #ebanking #finovate unblu.com/en/resources/event…