A few months ago, we changed the way we address bugs @linear. We prioritized bugs over everything else. If you have bugs assigned when you wake up in the morning, you don't do anything else before they are addressed. This approach felt scary and quite radical, but our theory was this: Every software product has defects and the amount of defects being found is somewhat constant. We want to build a product that is of the highest quality, so eventually all bugs will be addressed. This means that the amount of work required to tackle bugs is the same regardless of whether you address the immediately or whether you prioritize feature work and tackle bugs in bulk between feature work. And this made it obvious that the better alternative is to prioritize bugs over everything else. The cost for doing this was that we had to spend a month or so to bring down the backlog of bugs, but once the backlog was eradicated, there was no additional cost to this approach. Now, if we or a customer finds a bugs, it usually gets fixed the very next day. You certainly should consider doing this at your software company.