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Lyena Solomon

@lyena

Fan of Global Strategy, Analytics, usability and UX. Gadget enthusiast & a digital rebel. Using emacs daily. Globalization Director at @ServiceNow

 Saratoga, CA
servicenow.com
Joined August 2007
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  • Followers2.5K
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Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)Photo by Lyena Solomon (@lyena)
Discover how the Localization Workspace streamlines multilingual content management in ServiceNow—track translations, configure regional settings, and deliver consistent, accessible experiences across languages. Join us to learn more! spr.ly/6013fXECB
Image from Lyena Solomon (@lyena)
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Research: Executives Who Used Gen AI Made Worse Predictions hbr.org/2025/07/research-exe…
Research: Executives Who Used Gen AI Made Worse Predictions

Research: Executives Who Used Gen AI Made Worse Predictions

In a recent experiment, nearly 300 executives and managers were shown recent stock prices for the chip-maker Nvidia and then asked to predict the stock’s price in a month’s time. Then, half the group...

hbr.org
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cnet.com/tech/services-and-s…

Do You Really Learn When You Use AI? What MIT Researchers Found - CNET

ChatGPT can help you write an essay, but it might defeat the purpose of writing an essay.

cnet.com
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Why Do Non-Americans Refer to “Z” as “Zed”? wordsmarts.com/z-zed/?lctg=1…
Why Do Non-Americans Refer to ‘Z’ as ‘Zed’? - Word Smarts

Why Do Non-Americans Refer to ‘Z’ as ‘Zed’? - Word Smarts

American customs don’t always align with the rest of the English-speaking world. Take, for instance, the unique way that Americans pronounce the last letter of the alphabet.

wordsmarts.com
24
The Oldest Written Languages in the World historyfacts.com/arts-cultur…
The Oldest Written Languages in the World

The Oldest Written Languages in the World

Discover the origins of the world's oldest written languages. Learn how the ancient Sumerian civilization pioneered cuneiform writing around 3200 BCE.

historyfacts.com
10
You can not only see the future but be ready for it. saastr.com/the-2026-sales-te…
The 2026 Sales Team: 50% Humans, 50% AIs. All 1 Team.

The 2026 Sales Team: 50% Humans, 50% AIs. All 1 Team.

We’ve already seen something happen in support.  You can’t automate 100% of support with AI yet.  At least, not reliably.  But you can automate 30%-40% of support for real … with …

saastr.com
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The 2026 Sales Team: 50% Humans, 50% AIs. All 1 Team. | SaaStr saastr.com/the-2026-sales-te…
The 2026 Sales Team: 50% Humans, 50% AIs. All 1 Team.

The 2026 Sales Team: 50% Humans, 50% AIs. All 1 Team.

We’ve already seen something happen in support.  You can’t automate 100% of support with AI yet.  At least, not reliably.  But you can automate 30%-40% of support for real … with …

saastr.com
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Accelerating Innovation With Agentic AI: A New Era Of Enterprise Speed bit.ly/4lXKhj4
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It makes a lot of sense - Why Using Multiple AIs Is Trending Now bit.ly/3DDQKOR
Why Using Multiple AIs Is Trending Now

Why Using Multiple AIs Is Trending Now

Somehow, one AI is never enough. Here’s why.

informationweek.com
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How to simply design and visualize data in charts with ServiceNow - bit.ly/4b7KBXK

Platform Analytics | Visualization Designer: Overview

Visualization Designer is a data visualization configuration tool t...

youtube.com
67
Beyond RAG: How cache-augmented generation reduces latency, complexity for smaller workloads bit.ly/4hlVmYd

Cache-augmented LLMs outperform RAG | VentureBeat

As LLMs become more capable, many RAG applications can be replaced with cache-augmented generation that include documents in the prompt.

venturebeat.com
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Harnessing The Power Of Strategic Questioning In Technology Leadership forbes.com/councils/forbeste…
Image from Lyena Solomon (@lyena)
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How Web Accessibility Is Opening Doors For The Retail Industry bit.ly/40kJ258
Image from Lyena Solomon (@lyena)
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Research: Competent Leaders Know The Limits of Their Expertise bit.ly/3CcSSvR
Image from Lyena Solomon (@lyena)
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How to Give Busy People the Time to Innovate bit.ly/3NKGbLe
Image from Lyena Solomon (@lyena)
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Council Post: Forget AI For Now: Your Business Needs To Get The Data Right First bit.ly/3YgOQdg
Image from Lyena Solomon (@lyena)
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Dynamic Translation | Set up the Microsoft Azure translator service bit.ly/4fej3Rl #translation #servicenow
Image from Lyena Solomon (@lyena)
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Platform Analytics Academy - October 16th, 2024 - Ask the Experts bit.ly/3NEqsNL
Image from Lyena Solomon (@lyena)
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What does it cost to build a conversational AI? bit.ly/3XyVdbQ
Image from Lyena Solomon (@lyena)
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American Airlines Left the 'Fasten Seatbelt' Sign on for a Full 10-Hour Flight. It Was Miserable--and an Important Leadership Lesson bit.ly/3zacGz9

American Airlines Left the 'Fasten Seatbelt' Sign on for a Full 10-Hour Flight. It Was Miserable-...

I'm sure the intended message wasn't about workplace trust, but that's what came through loud and clear.

inc.com
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