The key issue goes beyond removing bad actors. It’s about structural prevention: verifying seller identity before listing and securing messaging channels so stolen guest data can’t be weaponized for phishing scams.
Today, we opened formal proceedings to assess whether Booking.com may have breached the Digital Services Act by not having diligently assessed or effectively mitigated risks related to fraudulent listings and non-compliant offers of accommodation services.
Oct 21, 2026 · 1:15 PM UTC
This is an opportunity to scrutinise the questionable practices customers report at @bookingcom: misleading listings, review transparency, complaint handling and protection against scams. @HennaVirkkunen, please ensure customers’ evidence is heard. #BookingCaseFiles