@malte_kramer

Founder & CEO @luxurypresence. Ex @stanfordgsb.

 Santa Monica, CA
luxurypresence.com
Joined April 2014
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I build AI tools for 20,000 real estate agents. Two years ago I thought commissions would decline. I was wrong. The NAR lawsuit didn't move them. AI didn't either. Turns out relational work is becoming more valuable, not less.
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My wife is a real estate agent. She uses our product every day. Features that help her make money get used. Features that save her time get ignored. We build all our AI around that one insight.
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40 investors said no to our Series A. Then my visa expired and I had 7 days to leave the country. Flew to Germany, kept taking investor meetings from there. Closed the round from a kitchen table in Freiburg.
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You can build a beautiful platform, sign thousands of agents, and still fail if they leave after 6 months. This is why retention is Luxury Presence’s #1 metric.
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- Doubled the average leads per customer over the last 12 months - Launched 24/7 customer support, achieving 96% CSAT - Upgraded our MLS integration to sync in under 30 minutes
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We measure retention carefully, but we earn it by helping our clients win every day.
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Zillow just made a big move, and it's shaking up the real estate industry.
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Zillow’s new policy leaves little room for those exceptions and raises some questions: - What about sellers who aren't ready for full publicity? - Will other brokerages accept this quietly or push back? - Will the DOJ get involved?
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I’m watching closely — because this feels like just round one of a much larger battle.
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March was another record month at Luxury Presence!
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I had the chance to meet with some incredible customers and brand ambassadors while there.
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To cap off this month of growth, our leadership team continues to evolve with a Chief of Staff and Head of Legal joining in the coming weeks. Excited for what's ahead!
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