Providing Social Intelligence solutions that improve customer experience for a variety of industries. Our solutions take online feedback and turn it into action
Washington, D.C.
Joined February 2011
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NewBrand retweeted
Sprinklr acquired Washington, D.C.-based NewBrand, a text analytics software provider: onforb.es/1ALcZuZ
NewBrand joins @Sprinklr, combining forces to help brands gain even deeper insights from social converastions: spr.ly/NewBrand
NewBrand retweeted
Sprinklr acquires @nBrandAnalytics, leading location-specific text analytics software company spr.ly/6013h5eB by @alexrkonrad @forbes
Congratulations to our many clients who made this year's Top 100 Movers & Shakers list by Fast Casual! See more here: ow.ly/NxyqQ
Social matters not just from an inward-looking position, but also from a competitive perspective: ow.ly/NxB2e
According to Jay Baer's research haters who receive a response on social are 2x as likely to recommend in the future: ow.ly/NxB7H
Have you heard this podcast yet? Learn how Jackson Hewitt dominated social customer service here: ow.ly/NxAt9
Ever wonder why surveys don't really work for hospitality? See how Pacific Hospitality prevails: ow.ly/NxASv
Do you take feedback seriously? Director of Guest Relations and Marketing at LPQ does! See how: ow.ly/NxzMx
I scream, you scream, we all scream for.... Froyo? Which chain should you visit to cool off on a hot day? ow.ly/NxA4b
Social influencers have the power to spark awareness, engagement, and sales throughout their personal networks: ow.ly/NxADZ
Have you heard this podcast yet? Learn how Jackson Hewitt dominated social customer service here: ow.ly/NxAnp
Engagement with guests is a core principle at Le Pain Quotidien - See how they take #custexp to the next level here: ow.ly/NxztI
Congratulations to our many clients who made this year's Top 100 Movers & Shakers list by Fast Casual! ow.ly/NxygP
Falling out of Flavor: Froyo Giants go Head to Head in Loyalty Matchup ow.ly/NiYEW #custexp #customersatisfaction
A wealth of untapped/ignored #data exists to inform & improve your #customerexperience goo.gl/1ftUPW #competitiveintelligence #CEM
Great tips on turning complaints from haters into useful insights by @jaybaer snip.ly/yXdp #hugurhaters #custserv
You can use socially-driven #competitiveintelligence to optimize #custexp throughout the #customerjourney goo.gl/1ftUPW