Robin Hopper (@rhopper) header
Robin Hopper (@rhopper) profile picture

Robin Hopper

@rhopper

CEO Guestlogix, Recovering Entrepreneur, Investor

 iPhone
guestlogix.com
Joined November 2007
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  • Followers864
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Photo by Robin Hopper (@rhopper)Photo by Robin Hopper (@rhopper)Photo by Robin Hopper (@rhopper)Photo by Robin Hopper (@rhopper)Photo by Robin Hopper (@rhopper)Photo by Robin Hopper (@rhopper)Photo by Robin Hopper (@rhopper)Photo by Robin Hopper (@rhopper)
Robin Hopper retweeted
WestJet (@WestJet) profile picture
WestJet
@WestJet25 Feb 2021
As part of our ongoing innovation to guest experience while keeping #SafetyAboveAll, we’re trialling digital menu ordering on most flights between Calgary and Toronto. Guests can order and pay for snacks from our app to their seat, limiting touchpoints across the travel journey.
WestJet Connect App

ALT WestJet Connect App

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Love how the @guestlogix team continues to meet challenges. Check out how they pulled off virtual flights to conduct UX testing with some help from @mirohq and @zoom_us : guestlogix.com/blog/how-we-b…
How we brought user testing from 30,000 feet to the virtual world.

How we brought user testing from 30,000 feet to the virtual world.

We are innovating our technology and the way we work remotely. We simulated a flight experience to user test while flights are grounded all over the globe.

guestlogix.com
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Image from Robin Hopper (@rhopper)
People & culture team announced a pretty cool contest this week to support our growth - @guestlogix job applicants get a chance to win a trip anywhere in the world... guestlogix.com/blog/calling-…
Calling all Job Seekers: Win a $20,000 Dream Adventure!

Calling all Job Seekers: Win a $20,000 Dream Adventure!

One lucky applicant will get their dream job at Guestlogix - and also a $20,000 trip to anywhere in the world. Here’s how to win.

guestlogix.com
For those that assumed I crawled under a rock for the last year, I figured it was time to share what I've been up to... Lessons from the Turnaround Trenches: How we Navigated Past Bankruptcy Protection, Reimagined… link.medium.com/wks1q0LLEZ
Lessons from the Turnaround Trenches: How we Navigated Past Bankruptcy Protection, Reimagined…

Lessons from the Turnaround Trenches: How we Navigated Past Bankruptcy Protection, Reimagined…

In February 2016, our company, Guestlogix, went into CCAA (Companies’ Creditors Arrangement Act) protection. After a series of business…

medium.com
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guestlogix team celebrating hitting 50% of Q3 hiring target at halfway point in the quarter with home made 1/2 ice cream sandwiches! 12 new hires already - team is crushing it! instagram.com/p/B1Wh868FdEH/…
Robin Hopper retweeted
Guestlogix (@guestlogix) profile picture
Guestlogix@guestlogix5 Apr 2019
What’s a destination without activities? Learn how your airline can drive revenue through activity offers beyond the booking path. Meet with Guestlogix’s Director of Acquisition & Growth Sarah Bouzebiba at Ancillary Merchandising Conference to find out how bit.ly/2FQ70vq
Image from Guestlogix (@guestlogix)
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Here’s @guestlogix president @rhopper’s take on what travel companies need to focus on for 2019. #traveltech phocuswire.com/2018-review-2…
A review of 2018, a preview for what's next: Retailing and ancillaries

A review of 2018, a preview for what's next: Retailing and ancillaries

To explore what lies ahead for retailing and ancillaries in relation to travel next year, we asked a company at the sharp end of it all to share some ideas.

phocuswire.com
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Robin Hopper retweeted
Maryann Simson (@JetwayMJ) profile picture
Maryann Simson@JetwayMJ7 Sep 2018
“Standing still is essentially moving backwards” says Campbell Wilson, SVP Rev. Mgmt. & Mktg. @SingaporeAir. Investment & innovation must be part of DNA: snap illustrates huge investment this #airline is making in its future #AviationFest #technology
Image from Maryann Simson (@JetwayMJ)
Image from Maryann Simson (@JetwayMJ)
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Robin Hopper retweeted
Guestlogix (@guestlogix) profile picture
Guestlogix@guestlogix5 Sep 2018
Are you at the #AviationFest in London? We’re here - so let’s meet and talk about how #paxex is becoming less about "managing expectations" and more about managing and curating experiences for the connected traveler. #TravelTech @airlinesblog bit.ly/2Pm8Whm
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Good read in yesterday’s NYT’s on modernizing airports to improve traveler experience. Thanks for including some of my thoughts @cnegroni... enjoyed the discussion! nyti.ms/2wLliJ3
A Push to Modernize Airports to Fuel More Shopping (Published 2018)

A Push to Modernize Airports to Fuel More Shopping (Published 2018)

By updating aging terminals and constructing new ones, airports are able to woo travelers with retail and dining options that encourage them to spend more money.

nytimes.com
I realize I risk earning a @southwest fanboy badge but this @guestlogix customer gets customer experience right way more often than not. Lots to learn from them... inc.com/bill-murphy-jr/south… via @Inc
A Southwest Airlines Flight Attendant Just Did Something Incredible for a Southwest Passenger. Her...

A Southwest Airlines Flight Attendant Just Did Something Incredible for a Southwest Passenger. Her...

We'd all like to think we'd do something this nice. But most of us would never even think of it.

inc.com
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The office overhaul continues... Question: is it politically incorrect to add "free paint fume highs" to the @guestlogix perks and benefits page?
Image from Robin Hopper (@rhopper)
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Another great customer exoerience story from @guestlogix customer @SouthwestAir... And what an amazing photo! youtu.be/M8gEOLjvLcE
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Why Personalized Customer Experiences Matter to Modern Travelers — and How to Blend it With Retail... Good interview @PurdalMya in the latest Panasonic Avionics post: up.panasonic.aero/2018/07/11…
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Robin Hopper retweeted
Guestlogix (@guestlogix) profile picture
Guestlogix@guestlogix28 Jun 2018
#tbt: @PEC_Hamburg was one of the best events in 2018. Check out Golfdale Consulting's @DoctorGE & Guestlogix' @rhopper onstage presentation & panel on how to utilize passenger data to personalize passenger experiences. bit.ly/2Kc8e8f
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Robin Hopper retweeted
Guestlogix (@guestlogix) profile picture
Guestlogix@guestlogix11 Jun 2018
Want to make #passengers feel #firstclass even if they aren’t flying first-class? Read our latest blog and learn 3 passenger stress points that #airlines can solve right now. #PaxEx #ConnectedTravel #Airports #DutyFree bit.ly/2LIKjtr
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Looking forward to saying "whilst" as I head over to FTE this morning... teapawt.org/guestlogix/status/1004…
Guestlogix (@guestlogix) profile pictureGuestlogix@guestlogix6 Jun 2018
.@FutureTravelX starts today! Are you in Dublin for the FTE event? Join us on June 7 for a panel that @rhopper @guestlogix will lead: “Increasing revenues during the day of travel, and whilst the passenger is away on their trip.” #FTEEurope bit.ly/2Jk4RaS
Image from Guestlogix (@guestlogix)
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Robin Hopper retweeted
Guestlogix (@guestlogix) profile picture
Guestlogix@guestlogix26 Apr 2018
Happy World Pilots' Day! We at Guestlogix want to share our gratitude to those who transport us through our journeys every day. If you're flying today, be sure to give your pilot a special thanks! #worldpilotsday
Image from Guestlogix (@guestlogix)
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Life imitates art at the @guestlogix booth here in Hamburg at #WTCE2018 #PTS2018
Image from Robin Hopper (@rhopper)
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