@samaritans

Our free helpline is available round the clock on 116 123. Our X account is not staffed 24/7 and we cannot offer support here.

 UK and Ireland
samaritans.org
Joined November 2011
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Replying to @louise99143371
Hi Louise, we're not sure what happened here, but if you get in touch with us with more detail via our feedback form then someone should be able to look into it for you bit.ly/2TJxvtQ

Complaints, concerns and feedback form

We aim to give our best to everyone who uses our support, in every conversation, but if you had a negative experience of any kind, please let us know here.

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If you prefer to write your thoughts down then we recommend getting in touch with our friends at Shout by texting ‘SHOUT’ to 85258. We're also piloting our Online Chat services, which you can find out more about here: bit.ly/2HVsCKI

Chat with us online

If calling isn't for you, in the future, you’ll be able to use our live online chat service to talk to a Samaritan in real time.

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We’re out in force today across London cheering on 250 #TeamSamaritans runners bravely taking on London Marathon 💚 Every step they take today is a step for suicide prevention, supporting someone in their darkest hour who is struggling to cope. A massive good luck to them all 👏
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If you’re stuck in dark place in your head right now this post is for you 💚
You are not your thoughts, really, you’re not. Read that again, take a breath, let it settle in. We know thoughts can take you to such unkind places, they can tell you you’re worthless, that no one cares, that this pain will never stop and maybe even you’re better off not being here. But thoughts aren’t facts, no matter how loud they get. You are the one hearing them, surviving them every day and that’s no small thing. We know how heavy it can get, and you don’t have to face it alone. Talk to us, we get it. Call free on 116 123. Here whenever you’re ready.

ALT You are not your thoughts, really, you’re not. Read that again, take a breath, let it settle in. We know thoughts can take you to such unkind places, they can tell you you’re worthless, that no one cares, that this pain will never stop and maybe even you’re better off not being here. But thoughts aren’t facts, no matter how loud they get. You are the one hearing them, surviving them every day and that’s no small thing. We know how heavy it can get, and you don’t have to face it alone. Talk to us, we get it. Call free on 116 123. Here whenever you’re ready.

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A simple conversation could help save someone’s life. If you spot someone who doesn’t look OK. Small, soft questions can be a gentle way in - they interrupt the cycle of thoughts and help someone shift a little inside and engage with the world outside of their thoughts
Not sure how to approach someone who might be struggling? Try starting with.. Do you know the nearest place to get a coffee? Hey do you need any help? Do you mind if i set here? That's a very cut dog sitting over there isn't it? Excuse me, do you have the time? It's so rainy today, isn't it!

ALT Not sure how to approach someone who might be struggling? Try starting with.. Do you know the nearest place to get a coffee? Hey do you need any help? Do you mind if i set here? That's a very cut dog sitting over there isn't it? Excuse me, do you have the time? It's so rainy today, isn't it!

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Your words are a life-saving kit. If you see someone who doesn’t look OK, a little small talk could save their life. Anyone can do it. Find out more: bit.ly/31zOPTZ #SmallTalkSavesLives
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More people are turning to AI chatbots for support when they’re struggling. They're already a part of people’s lives, but they’re not fully regulated. We’ve been asking the government to bring them under the Online Safety Act so they are made safer for people at risk of suicide.
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We’re glad to see that today the government has announced they’ll be doing this. It is especially important because so many people are facing long NHS waiting lists that turning to AI chatbots for emotional support can feel like the best option.
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We’ll keep on working with the government, Ofcom and platforms to reduce any potential harm from AI chatbots. It’s a good first step that now needs urgent and targeted action. Read more 👇 bit.ly/3MLLc9C

Samaritans welcomes action on AI chatbots

Samaritans has welcomed the government’s announcement that AI chatbots will be brought into scope of the Online Safety Act, describing it as a positive first step towards reducing emerging online...

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More people are turning to AI chatbots when they’re struggling. It’s still new and we’re learning about how it affects people. One thing we definitely know is how powerful human connection is. That is something AI can never replace. Read more: bit.ly/4ksL3o2 1/2
Things that humans can do that AI chatbots cant. Hear the shake in your voice sense what you're not saying but need to Notive your body language change Know when silence might help you think Really understand what you're going through Spot when 'I'm fine' isn't true

ALT Things that humans can do that AI chatbots cant. Hear the shake in your voice sense what you're not saying but need to Notive your body language change Know when silence might help you think Really understand what you're going through Spot when 'I'm fine' isn't true

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We’re interested in learning and hearing your experiences with it and how it’s impacted you when you’re struggling, whether it’s good or bad. Leave your thoughts in the comments if you’d like to. #SaferInternetDay 2/2
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We love this beautiful idea 💚 A website full of honest, kind letters from people reminding you to keep going if you’re struggling. A simple but powerful way to help people feel less alone. Worth a visit & a share 👇 reasonstostay.co.uk/

Home | Reasons To Stay

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Blue Monday? Actually, totally made up. Join us for Brew Monday instead 💪 If you do one thing today, reach out to someone you’re worried about and ask them how they’re really doing. Let’s turn small into big talk over a brew. ☕💚
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Quick, your Brew Monday drink + biscuit combo just dropped. Check yours, debate it in the comments, and remember we don’t make the rules (Except we do and we’re really sorry about the fig roll/orange juice combo situation😬)
First letter of your name = Your Brew Monday biscuit Your birth month = Your Brew Monday drink Biscuit key (based on first letter of your name): A–B: Digestive C–D: Malted milk E–F: Chocolate bourbon G–H: Custard cream I–J: Ginger nut K–L: Rich tea finger M–N: Garibaldi O–P: Chocolate chip cookie Q–R: Fig roll S–T: Viennese whirl U–V–W: Shortbread X–Y–Z: Chocolate digestive Drink key (based on birth month): January: Breakfast tea February: Hot chocolate March: Matcha latte April: Cappuccino May: Bubble tea June: Orange juice July: Iced coffee August: Chai latte September: Espresso October: Chamomile tea November: Earl Grey December: Mocha

ALT First letter of your name = Your Brew Monday biscuit Your birth month = Your Brew Monday drink Biscuit key (based on first letter of your name): A–B: Digestive C–D: Malted milk E–F: Chocolate bourbon G–H: Custard cream I–J: Ginger nut K–L: Rich tea finger M–N: Garibaldi O–P: Chocolate chip cookie Q–R: Fig roll S–T: Viennese whirl U–V–W: Shortbread X–Y–Z: Chocolate digestive Drink key (based on birth month): January: Breakfast tea February: Hot chocolate March: Matcha latte April: Cappuccino May: Bubble tea June: Orange juice July: Iced coffee August: Chai latte September: Espresso October: Chamomile tea November: Earl Grey December: Mocha

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All jokes aside, we’re just trying to get your attention before Brew Monday tomorrow. What’s in your mug doesn’t matter really, it’s all about making a bit of time for each other, so if you’re doing that, then you’re doing it right! 💚
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Of course we’re bringing Brew Monday back for 2026 😎 just 1 week to go. On 19 Jan, we’re asking everyone to have a cuppa and catch up with a mate – it’s a small but mighty way we can all look out for each other 💚
large orange and navy mug with the text "1 week to go" and the hashtag "#BrewMonday"

ALT large orange and navy mug with the text "1 week to go" and the hashtag "#BrewMonday"

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In her darkest moments, Fatemah picked up the phone and called Samaritans. That call helped her overcome her worries, feel heard and see a future for herself 💚
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“Whatever you go through in life, you should be able to talk about it, regardless of your background, religion or ethnicity. What matters is that you feel heard and you’re able to speak about things in a safe space, and I know Samaritans offers that.”
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Talking to Samaritans helped Fatemah have the life she always wanted 💚 Read her full story here 👇 bit.ly/3JpG0qh

Fatemah's story

Fatemah's story

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