Principal, stlcommunications. Tweets my own, not reflective of my clients.
Joined October 2007
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In my so-called prime, I’m sure I thought of 66 as “old.” But I never imagined so many of my mental and physical systems would be breaking down so fast. Getting old sucks. So now I’m writing about it. Every week. gettingoldsucks.substack.com…
White House Criticizes Smithsonian Museum for ‘Extreme Political Activism’
Dear @nytimes - what a sad example of “both sides journalism.” This article screams for a researched side by side comparing the White House claims with the reality in the museums
nytimes.com/2026/07/05/arts/…
Don't panic, but be vigilent, as #NewWorldScrewworm cases appear in Texas, @TVMA cautions kvue.com/article/news/local/…
New World Screwworm is back in Texas. Don’t panic. Here’s what Texas veterinarians say pet owners need to know @TVMA #newworldscrewworm
One more reason why Jet’s is the best!
I gifted a meal by taking a photo at @JetsPizza with the free @GiftAMeal app.
#JetsPizza #GiftAMeal
api.giftameal.app/local-busi…
Love sharing a good news story for a change. Great deal for pets and their elderly owners. @TVMA
dallasobserver.com/news/dall…
Wow! Wow! Can't say enough about customer service team at @rheem_water . Agents were knowledgeable, patient, friendly. Walked me step by step through diagnosing water heater problem. Informed me needed part was in stock at my local @HomeDepot
Hey @Ask_Spectrum - Spent hours trying to reset spectrum.net and email passwords - which Spectrum changed in the middle of the night and never told us. Your system is confusing, frustrating, and error prone.
cont @Ask_Spectrum Went through 3 chat agents and 2 phone agents until one was smart enough to tell me about smartcare.rr.com. Somewhere in my bounces through customer service, I ended up in billing. Had no billing problems but agent asked if she could do anything for me
cont more @Ask_Spectrum s anything she could do for me. I suggested a refund for my hassle (which had only been an hour or so at that point), and she gave me a $12 credit. Really? Considering my salary, I figure you owe me a month or two of free service.
'That is not our problem': What Trump said about global warming — no, it’s our kids’ and grandkids’ and great grandkids’ problem and we gotta act now if we love them timesofindia.indiatimes.com/…
Hey @phish - how come no refunds on @phishmondegreen Glen Close camping tix bought by mistake? There's still waitlist. You should be seen by a neurologist. Make 2 people happy - me and folks who'll get the tix. I should've bought rv camping. Already have GA TV camping.
More #customerdisservice
@IngramSpark - answering a customer’s email in a timely fashion is useless if you don’t actually answer the question the customer asked. Might be good for your stats but lousy for your customers. ☹️☹️☹️
Somehow I’m supposed to know that “all @cvspharmacy close at 1:30 for lunch”?? I guess I need to walk faster if I come into the store close to that magic hour and not stop to pick up a bottle of the right kind of Tylenol that makes my back feel some better?? #customerdisservice
Why do "customer service" agents ask you how you are doing or how your day is going? It's not like they care and it's obvious.
#customerdisservice
Florida #measles outbreak revs fears as cases begin to add up in US #vaccinations usatoday.com/story/news/heal…
Dear @Quicken If it’s so important that I give my “attention” to these transactions, why don’t you show me those transactions when I click on the link? Trying to decipher the transactions page on my iPhone is impossible 😡
