Engineering @ Splunk
NYC
Joined December 2007
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🫕 Customermaxxing > Tokenmaxxing. It's the unsexy compliance/security processes that gets AI to production faster at banks. 3 pillars are CVE remedation, disaster recovery, and zero leakage. Grateful for the opportunity #AIEngineerNY @aiDotEngineer @swyx youtube.com/watch?v=Bz1HFxQA…
Last time I saw myself in the paper was when my middle school jazz band played at our local senior citizens center. Coolest conference swag @aiDotEngineer @swyx @karasilverman
🥌 Current thinking, skills, and open questions for capturing relevant customer context into a wiki 🧵
On the engineering side, we've already set up a system to automatically update the README on our repos with mermaid diagrams and architecture based on latest commits. I think something like this should exist for customer context, but a repo doesn't feel like the right substrate.
Experimenting with OpenWiki from @LangChain and DeekWiki from @cognition to see how these frameworks may be able to help.
These are the typical places where bugs, feature requests, and nuances about the customer's k8 cluster and deployment are discussed. But stepping back a bit, GItHub PRs and Claude sessions where our engineers and PMs are investigating customer issues, drafting specs, and making
Don't necessarily agree with the statement about 1 year managing 10 agents is better, but def agree it's a great market to be an AI-native player/coach. Can't imagine not being able to do the thing yourself and trying to coach a team on doing that thing.
🌾 Gemini in @Google Sheets has @claudeai Code-like planning and to-do lists. Behind the scenes I think Gemini is just writing a bunch of #googleappsscripts to do data transformations and cleaning.
How I use @claudeai to provide the best experience to our customers at @rungalileo
Al Chen is on the field engineering team at Galileo. He's not an engineer.
The problem: their product is super technical and their customers ask super technical questions. Docs give the high-level answer, but his customers want the step-by-step answer of how it will work for *their* system.
@bigal123's solution: clone all 15 repos locally, open them in VS Code, let Claude Code answer any question that comes his way.
If you're customer-facing in a highly technical field, this ep is for you.
We also debate the merits of putting @claudeai on a spiff.
As always, ty ty ty to our amazing sponsors
🔀 @orkesio - The enterprise platform for reliable applications and agentic workflows: orkes.io
🧠 @tines_hq - Start building intelligent workflows today: tines.com/howiai
Watch the full ep on YT 👉 youtube.com/watch?v=AI1FLDY3…
🔒Agent Control from @rungalileo is an open source project providing policies and guardrails on your agents down to individual function signatures in your application code (just requires a @control decorator).
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