Graeme Provan (@1LifeInMotion) header
Graeme Provan (@1LifeInMotion) profile picture

Loves Snowboarding, Surfing, SCUBA, laughing and human + artificial intelligence. Cerebras Ambassador, 2x LI Top Voice #CX #AI. Views are mine.

Sydney, Australia
Joined June 2011
Photo by Graeme Provan (@1LifeInMotion)Photo by Graeme Provan (@1LifeInMotion)Photo by Graeme Provan (@1LifeInMotion)Photo by Graeme Provan (@1LifeInMotion)
Graeme Provan retweeted
Last week, a short seller, @CulperResearch, published a report arguing that @cerebras wafers wear out after about two years, and based on that premise the report suggested that the economics of our business are fundamentally challenged.  That number is wrong, and given that the basis of the entire report is built upon that assumption, all of the assertions that follow are also wrong. We do agree that the question of how long our systems last is a fair question, so we want to address the topic plainly.   If you have a few minutes, I would encourage you to click on the link below, which will provide you with a better understanding of the pioneering work done by our engineering team over the past decade to ensure that the operating lifetime of our solutions is many, many years. Link Here: cerebras.ai/blog/what-it-too…
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That moment when LinkedIn was removed from the internet, and everyone, including @LinkedIn returned to X
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Calling my 🦖super fund (no chat or callback option), and ~3 minutes in, they inform me there are 108 calls ahead of me 😂. As I blaze past 20 minutes in a queue, I ask myself, at what point does terrible customer service negate good superannuation returns?
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Extending a warm welcome to the Genesys family @Altocloud teapawt.org/Genesys/status/9685464…
"We are excited to join a proven customer experience innovation and AI leader like Genesys," @siliconbarry. Read how Genesys strengthens the capability in #AI and machine learning by adding @Altocloud solution to our profile: gsys.co/Mf5N30iE86N
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6 Steps to an Effective Employee Performance Management Strategy Read more at: blog.genesys.com/6-steps-eff… blog.genesys.com/6-steps-eff…
How #AI is disrupting the role of contact centres & contact centre staff @CEB_News @Computerweekly #cctr bit.ly/2lsR8lK
Q&A: How SolarCity is Easing the Energy Shift with Stellar CX bit.ly/2aDeNzx
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Graeme Provan retweeted
Forrester Study Reveals Benefits of an Omnichannel Engagement Center genesys.com/about-genesys/re…
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CX trends 2016: Predicting how accurate the predictions will be - @neilcdavey @MyCustomer bit.ly/1PmfqcB
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#Digital #cstmr service teams need to design for more extended engagement. bit.ly/1T2jHDu
Graeme Provan retweeted
On behalf of the @Genesys family, extending heartfelt support to our french employees, customers & partners. teapawt.org/Genesys/status/6655793…
Genesys extends our support & solidarity to the French people in the wake of last night’s senseless terrorist acts.
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Goal of routing=prioritizing + matching the right work, right resource, right time in the moment of need, first time teapawt.org/Genesys/status/6644441…
Improve #FCR by 20% with better #CX routing. Learn how to increase #CSAT now! gsys.co/Ug8UN #cctr
Graeme Provan retweeted
Only fear of doing nothing! Take risks if you want to win! @SugarRayLeonard @Genesys_LATAM #GForce15 – at Miami Beach, FL
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Graeme Provan retweeted
Great update from @Genesys during afternoon analyst track, made good progress since my review in May richardsnow.ventanaresearch.… #GF
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Graeme Provan retweeted
Three constant themes at #GForce15 #CX is the differentiator people are key to #CX change is faster than ever
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#Skype4B partners are ready to talk about our joint solution with @Genesys at #GForce15! – at Miami Beach, FL
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Next #challenge in #cx 1) better training 2) more personalization 3) journey mapping #GForce15
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Digital channels on the march. @genesys CEO @PaulSegre reports having customers with more chat agents than other media. #GForce15 #cctr
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