Graeme Provan (@1LifeInMotion) header
Graeme Provan (@1LifeInMotion) profile picture

Loves Snowboarding, Surfing, SCUBA, laughing and human + artificial intelligence. Cerebras Ambassador, 2x LI Top Voice #CX #AI. Views are mine.

Sydney, Australia
Joined June 2011
Photo by Graeme Provan (@1LifeInMotion)Photo by Graeme Provan (@1LifeInMotion)Photo by Graeme Provan (@1LifeInMotion)Photo by Graeme Provan (@1LifeInMotion)
Graeme Provan retweeted
Last week, a short seller, @CulperResearch, published a report arguing that @cerebras wafers wear out after about two years, and based on that premise the report suggested that the economics of our business are fundamentally challenged.  That number is wrong, and given that the basis of the entire report is built upon that assumption, all of the assertions that follow are also wrong. We do agree that the question of how long our systems last is a fair question, so we want to address the topic plainly.   If you have a few minutes, I would encourage you to click on the link below, which will provide you with a better understanding of the pioneering work done by our engineering team over the past decade to ensure that the operating lifetime of our solutions is many, many years. Link Here: cerebras.ai/blog/what-it-too…
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Graeme Provan retweeted
Forrester Study Reveals Benefits of an Omnichannel Engagement Center genesys.com/about-genesys/re…
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Graeme Provan retweeted
On behalf of the @Genesys family, extending heartfelt support to our french employees, customers & partners. teapawt.org/Genesys/status/6655793…
Genesys extends our support & solidarity to the French people in the wake of last night’s senseless terrorist acts.
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Graeme Provan retweeted
Only fear of doing nothing! Take risks if you want to win! @SugarRayLeonard @Genesys_LATAM #GForce15 – at Miami Beach, FL
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Graeme Provan retweeted
Great update from @Genesys during afternoon analyst track, made good progress since my review in May richardsnow.ventanaresearch.… #GF
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Graeme Provan retweeted
Three constant themes at #GForce15 #CX is the differentiator people are key to #CX change is faster than ever
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#Skype4B partners are ready to talk about our joint solution with @Genesys at #GForce15! – at Miami Beach, FL
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Next #challenge in #cx 1) better training 2) more personalization 3) journey mapping #GForce15
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Digital channels on the march. @genesys CEO @PaulSegre reports having customers with more chat agents than other media. #GForce15 #cctr
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great #CX: all channel silos are gone @marksandspencer thx to @ananaltd & @Genesys #GForce15
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Graeme Provan retweeted
Replying to @joshlinkner
@joshlinkner about the 5 whys and curiosity = innovation. #GForce15 #CX
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Graeme Provan retweeted
Skills-based routing - Best available not next available agent #Gwebinar
Graeme Provan retweeted
APAC @Genesys MD @beidsvik now live at the APAC Virtual Partner Summit #VPS2015
Graeme Provan retweeted
Genesys Named A Best Place to Work by SFBT shar.es/1ppoec via @Genesys
Chris @vennard: @Google expects voice calls from #search to x2 in one year to 86B > make you think bit.ly/1IDRIma
Graeme Provan retweeted
Transform digital #CX for today’s connected customer – FREE @Altimeter report with @BrianSolis ow.ly/Kg7lb
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Are You Ready to Compete on Customer Experience? @CMSWire #CX #CCTR bit.ly/1DwZ7j1
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Graeme Provan retweeted
The only source of knowledge is experience. -Albert Einstein #Knowledge
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Graeme Provan retweeted
.@easyJet ideal customer journey map #CX #CustExp #ForrForum
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