#Technology for #contactcenters enabling great #CX through Conversational #Analytics in 38 #Languages - #Translation - #Agent Scripting and more!
Ipswich, England
Joined May 2015
- Tweets108
- Following211
- Followers99
- Likes43
19th Nov 7am ET, 10am PT, 3pm UTC..! Register to see how we are disrupting traditional #callcentre quality assurance
🎥 Join the LIVE Solution Demo:
✔️ Fast, Accurate Auto-Subtitling in Seconds into 30+ Languages
✔️ Realtime Broadcast Transcription + Translation
✔️ Interviews Transcribed in Record Time
✔️ Voice-to-Voice Translation
Sign up, here! 👉 bit.ly/2BmMAqM
#TechTuesday
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Wil retweeted
Does achieving a 40% improvement in staff #retention sound unattainable?
Ask us how our #technologies can help keep your key players where you need them, in YOUR #ContactCenter!
Let's chat 👋
awaken.io/#contact_section
Wil retweeted
Is your #QualityAssurance Team short on time to #Analyse Calls and Train New Recruits in your #ContactCenter? 🎧
Let's save 67% of your #QA team's time with the Awaken #Conversations. Learn more, here! 👇
linkedin.com/posts/awaken-in…
Wil retweeted
#Technology isn't just about the #future, such an awesome example of using #MachineLearning to connect with the past via @techreview @DalithSteiger
#AIBest of @Ronald_vanLoon
bit.ly/33xRfTS
#MachineLearning Has Been Used To Automatically Translate Long-lost Languages
by @arxivblog @techreview
Go to bit.ly/2Ked2s2
#AI ..
@SwissCognitive - Join our weekly bit.ly/2zaOuwN
Wil retweeted
With low code scripting #technology, reducing #ContactCenter AHT can offer a positive impact on the #CustomerExperience. Allowing Agents to focus on delighting the Customer by solving their problems rather than working through processes.
Wil retweeted
Will Emotion Detection Change Customer Experience Forever? Our #voice #Analytics could be your #contactcenter secret weapon in #CX improvement bit.ly/2Zvh5VW via @customerthink
Wil retweeted
With #voice still the leading channel for #CustomerService has your #contactcenter looked at its #technology 🤔
bit.ly/2YplZGT from @contactcentres
Wil retweeted
Its widely claimed only 7% of #communication is in the words exchanged 🤔 how do you account for #sentiment and tone? not all #voice #Analytics are created equal. 💥 Read more bit.ly/2O3zV5B
Wil retweeted
The latest The Marketing Manager Daily™! paper.li/BusinessLib/1425394… Thanks to @AwakenWil #marketing #socialmedia
How well do you service your non-native #LANGUAGE speaking customers? Time to go #Customer1st ?
bit.ly/2GctbMb
#Translation #CustomerExperience
Wil retweeted
"#customerexperience more important than product"... How to Find Your Way to the Customer Experience Promised Land smg.io/2xGLO6h via @janelle_estes
Wil retweeted
Its been a while...! We here @CallScripter are undergoing a change! Read more here bit.ly/2L8keaU #rebrand
Wil retweeted
@CallScripter are undergoing a change! Read more here bit.ly/2L8keaU
Wil retweeted
Check out our article now live on the Genesys blog blog.genesys.com/driving-cus…
Wil retweeted
Can't wait for #CX17 next month! @kevinellis77 @CallScripterWil @Genesys @IN_Intelligence callscripter.com/synergy-to-…
Wil retweeted
#tipsandtricks from the Training Room with Rachael, our Training and Education Manager: Desktop Personalisation #cctr #BPO
Wil retweeted
Another positive meeting with our new leadership team @DRLTD_Official @goresponse @Ansaback One #team, One #vision, One #family!
Wil retweeted
We are very excited to announce the official acquisition of CallScripter by DRCC!! Read all about it buff.ly/2dMkHw1 #cctr